Home Services, HVAC, Plumbing, Electrical Services, Residential Services

Customer Service Representative

Falls Creek, PAOnsiteFull TimeEntry-level (exp-based)Posted 1 month ago

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Required skills

phone presence
communication skills
multitask
prioritize
busy environment
upset customers
basic computer proficiency
learn new software
written communication skills
dependable

Nice to have

customer service
call center
home services
Service Titan
HVAC
plumbing

Role summary

Gary & Sons is seeking a friendly and organized Customer Service Representative in Falls Creek, PA. This role involves answering calls, scheduling appointments, gathering customer information, and addressing customer concerns in a fast-paced environment. The ideal candidate will have excellent communication and organizational skills, basic computer proficiency, and a dependable, team-oriented attitude. Experience in customer service, call centers, or home services is preferred, with specific experience in HVAC, plumbing, electrical, or Service Titan being a plus. This position offers opportunities for career growth and benefits including medical insurance and a 401(k) with company match.

Customer Service Representative — Falls Creek, PA

Gary & Sons has built its reputation by taking care of customers and building a team people want to stay with.

We’re looking for professionals who value steady work, strong relationships, and a company that believes in doing things the right way. If you want to work somewhere your contribution matters and where you can build a long-term career, we’d like to talk to you.

We are looking for a friendly, organized Customer Service Representative who can handle a busy phone, solve problems, and make sure every customer feels taken care of.

Job Duties

Answer incoming calls and provide a professional, friendly customer experience

Schedule service appointments and gather accurate customer information

Listen to customer concerns and ask the right questions to understand their needs

Handle multiple calls, tasks, and priorities in a fast-paced environment

Follow up with customers as needed

Identify opportunities for additional services and maintenance plans

Enter and maintain accurate customer information in company systems

Communicate with dispatchers, technicians, and other team members

Handle customer concerns calmly and professionally

Assist with administrative tasks and special projects as needed

Skills & Experience

1+ years of customer service, call center, or home services experience preferred

Excellent phone presence and communication skills

Strong organization and attention to detail

Ability to multitask and prioritize in a busy environment

Comfortable handling upset or frustrated customers

Basic computer proficiency and ability to learn new software quickly

Strong written communication skills

Dependable, positive, and team-oriented

HVAC, plumbing, electrical, or Service Titan experience is a plus

What Success Looks Like

Shows up ready to work and follows through on commitments

Takes pride in quality work and attention to detail

Communicates clearly with customers and teammates

Works safely and follows established processes

Takes ownership, solves problems, and is willing to keep learning

Benefits

Medical, dental, and vision insurance

401(k) with company match

Paid time off and paid holidays

Company-paid life and disability insurance

Paid training and professional development

Opportunities for career growth and advancement

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