Hospice Regional Billing Intake Coordinator (Front-End)

Join Silverado Hospice, supporting our Los Angeles and San Diego California locations, and be part of a nationally recognized team ranked in the top 10 nationwide by Fortune Magazine’s Best Workplaces in Aging Services™. Since 1997, Silverado has been delivering exceptional care to individuals with neurodegenerative conditions and those facing life-limiting illnesses through our Hospice services. We’re a certified Great Place to Work® and proud to offer competitive pay, benefits, and growth opportunities.

We’re hiring a Regional Billing Coordinator – a detail-oriented and dependable professional who manages insurance verification, authorization, eligibility, and billing processes supporting our Hospice operations. This role helps ensure accurate and timely billing while maintaining compliance with payer requirements and applicable regulations.

Be a Difference-Maker with a Hospice Care Leader

You lead with accuracy, accountability, and a service mindset. You’re organized, comfortable managing multiple priorities, and able to work independently in a fast-paced healthcare environment. You understand that accurate billing and authorization processes are an important part of supporting exceptional care for patients and families.

What You’ll Be Doing

Manage insurance verification and authorization processes

Provide billing status updates during weekly billing review meetings

Complete required reports accurately and within established timeframes

Submit required Medicaid documentation, including hospice election notifications, attestations, and addendums

Verify patient eligibility monthly to confirm continued coverage and identify policy changes

Submit recurring authorization requests timely to prevent gaps in authorized services

Perform daily billing audits and resolve billing hold errors promptly and efficiently

Maintain accurate billing records and files

Respond to requests and concerns from internal and external stakeholders

Maintain knowledge of regulatory and financial requirements related to hospice billing

Participate in applicable meetings, training, and in-services

Perform other duties as assigned

Qualifications

High school diploma required; college coursework in business administration or a related field preferred

Experience with insurance authorization and verification processes

Billing experience preferred

Hospice experience preferred; palliative or supportive care experience strongly preferred

Proficiency with Microsoft Office applications and electronic medical record (EMR) systems

Knowledge of applicable laws, regulations, standards, policies, and procedures related to billing services

Excellent verbal, written, and interpersonal communication skills

Strong attention to detail and organizational skills

Ability to remain composed and professional in stressful or emotionally challenging situations

Must be comfortable working in an environment with pets (dogs and cats)

Associates must have reliable transportation to consistently meet attendance and punctuality standards

Strong attention to detail and organizational skills

Why Choose Silverado?

Fortune Magazine Best Workplace in Aging Services™

Certified Great Place to Work®

Strong internal mobility

#LI-KB1

Anticipated pay range$35—$38 USD

Silverado offers the following benefits to eligible employees:

401(k) matching

Health, Dental and Vision Insurance

Flexible Spending Account (FSA)

Paid time off

Tuition reimbursement and professional development assistance

Referral program

Other amazing benefits such as Pet Insurance, Auto and Home Insurance and Discount Programs!

* Silverado does not accept candidates from outside recruiters or agencies for this role. *

California Employees: For roles requiring driving, the driving requirement has been deemed essential to the performance of this role due to specific business necessity. Supporting documentation is maintained by Silverado and is available for review upon request to ensure compliance with California law.

To view California Consumer Privacy Act (CCPA) information, please visit this page: https://www.silverado.com/legal-disclaimers/#Consumer-Privacy-Act-Disclosure

Employment offers are contingent on background check, drug screening, physical, and TB testing (if applicable).

Silverado uses E-Verify to confirm work authorization with both the Social Security Administration and the Department of Homeland Security

EOE/M/F/D/V