Logistics, Transportation

Account Manager

Raleigh, NCOnsiteFull TimePosted 1 month ago

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Required skills

account management
customer service
logistics
transportation
Microsoft Office
relationship building
competing priorities
ownership

Nice to have

CRM
transportation management systems
pricing
quoting
requests for proposal
implementation

Role summary

The Account Manager is the main point of contact for assigned customers, responsible for building relationships, overseeing daily account operations, and ensuring service levels are met. This role involves coordinating with various internal departments like operations, technology, and accounting to resolve issues, monitor performance, and identify growth opportunities. The ideal candidate is organized, customer-focused, proactive, and skilled in managing competing priorities in a fast-paced environment. A Bachelor's degree and at least two years of experience in account management, customer service, or logistics are required. The position is full-time and fully onsite in Raleigh, North Carolina.

At SimPL Freight Solutions, we simplify transportation for companies that move a lot of freight but don’t want the headache of managing it all themselves. We step in as their transportation team - coordinating shipments, managing carrier relationships, tracking performance, and improving how everything runs behind the scenes.

Our customers range from large manufacturers to high-volume distributors across industries like automotive, building materials, food, and packaging. No matter the industry, the goal is the same: keep freight moving smoothly, efficiently, and without surprises.

We pride ourselves on being proactive, responsive, and accountable - anticipating issues, communicating clearly, and continuously finding better ways to deliver results.

Position Overview

The Account Manager serves as the primary point of contact for assigned customers and is responsible for building strong relationships, overseeing day-to-day account execution, and ensuring service expectations are consistently met.

This role requires someone who is highly organized, customer-focused, and comfortable coordinating across multiple teams in a fast-paced environment. You will work closely with operations, technology, accounting, compliance, and leadership to resolve issues, monitor performance, and identify opportunities to strengthen each customer partnership.

The ideal candidate takes ownership, communicates proactively, and can balance immediate operational needs with the customer’s long-term goals.

What You’ll Do

Serve as the primary point of contact for assigned customer accounts

Build and maintain strong relationships with customers and key stakeholders

Oversee day-to-day account execution, including shipment activity, service issues, and customer communication

Monitor account performance and ensure customer expectations and service-level requirements are consistently met

Proactively identify and resolve issues before they affect the customer

Coordinate with operations, technology, accounting, compliance, and other internal teams to support successful account execution

Lead customer calls, prepare agendas, document action items, and ensure timely follow-up

Maintain accurate account documentation, standard operating procedures, customer requirements, and escalation processes

Review performance data and prepare regular customer reporting

Identify trends, service gaps, and opportunities for continuous improvement

Support customer retention and account growth by understanding each customer’s business needs

Assist with pricing, quoting, requests for proposal, and implementation activities as needed

Advocate for the customer internally while balancing operational and business objectives

What We’re Looking For

Bachelor’s degree in Business, Communications, Supply Chain, Logistics, or a related field required

At least two years of experience in account management, customer service, logistics, transportation, or a related field

Ability to work full-time and 100% on-site in Raleigh, North Carolina

Strong written and verbal communication skills

Excellent organization and attention to detail

Demonstrated ability to build relationships and communicate professionally with customers

Strong problem-solving skills and the ability to remain composed under pressure

Ability to manage competing priorities and follow through on commitments

Proactive, accountable, and comfortable taking ownership of customer needs

Collaborative approach and ability to work effectively across departments

Proficiency with Microsoft Office; experience with CRM or transportation management systems is preferred

What We Offer:

A competitive base salary and bonus opportunities

Career growth, development, and advancement opportunities

Collaborative, supportive team environment

Excellent benefits including:

Medical, Dental and Vision Insurances

Life and Disability Insurances

Pet Insurance, Accident, Critical Illness, Legal, Identity Theft, Telemedicine, etc.

Company 401K plan with a company match

15 PTO days and 9 paid holidays

Core Values

Figure it out, Make it Happen

Results Matter

Grit & Passion

Integrity

Teamwork

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of employment visas at this time.

SimPL Freight Solutions is an equal opportunity employer and is committed to creating an inclusive environment, welcoming and valuing our differences. Employment is based on individual merit and qualifications directly related to professional competence, without regard to race, color, religion, national origin, sex, age, sexual orientation, veteran status or any other characteristic protected by law. We value a diverse workforce that encompasses a wide range of perspectives, skills, and abilities.

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