Client Services Manager – Collections Recovery Services

Toronto, ONOnsiteFull TimeManager / HeadPosted 1 month ago

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Required skills

Collections Recovery
BPO
Client Management
Client Success
CRM platforms
Microsoft Office

Nice to have

Business Development
Account Growth

Role summary

SinglePoint is seeking a Manager for their Client Services team, focusing on collections recovery. This role requires 5+ years of client management and client success experience, with a required background in collections/BPO operations. The manager will serve as the primary client contact, conduct business reviews, monitor performance, and identify growth opportunities. Proficiency in CRM platforms and Microsoft Office is essential. The position offers competitive compensation, a comprehensive benefits package, and career development opportunities, with occasional travel across Canada.

Relationship & Growth-Focused | Collections Recovery / BPO Experience Required

The Opportunity

We’re seeking a Manager to lead our Client Services team, supporting both first- and third-party collection portfolios. You’ll be responsible for delivering a strong client experience, strengthening relationships, driving operational performance, and identifying opportunities to expand and optimize our partnerships.

Key Responsibilities

Serve as the primary point of contact for assigned recovery clients, building trust and ensuring satisfaction.
Conduct regular business reviews and service assessments to strengthen relationships.
Partner with internal teams to ensure seamless delivery and prompt issue resolution.
Monitor client performance, analyze trends, and recommend service enhancements.
Represent SinglePoint in client meetings and maintain detailed account documentation in CRM systems.

Qualifications

5+ years of experience in client management and client success. Exposure to recovery operations (collections/BPO) required.
Strong relationship-building and communication skills.
Proven ability to identify and act on growth opportunities within existing accounts.
Proficiency with CRM platforms and Microsoft Office.
Comfortable with travel for client engagement.
Bachelor’s degree or equivalent experience. Must be legally authorized to work in Canada.

What We Offer

Competitive compensation with performance-based incentives.
Comprehensive total rewards package.
Career growth and professional development opportunities.
Occasional travel across Canada for client engagement.

Our Work Culture

At SinglePoint, our core values — Integrity, Respect, Professionalism, Innovation, and Commitment — set us apart.

Autonomous: We trust your decision-making.
Progressive: Growth paths for proven talent.
Flexible: We focus on results, not rigid rules.
Innovative: Every idea matters.
Inclusive: Everyone is engaged, and everyone wins.

If you’re a client-focused professional who thrives on building relationships and driving growth, we’d love to hear from you.

Apply Today

SinglePoint uses artificial intelligence (AI) tools to support parts of the recruitment and screening process. These tools assist in reviewing applications and identifying qualified candidates, as well as providing feedback during and after interview. All final hiring decisions are made by our Human Resources team and hiring managers.

This posting is for an existing vacancy.

SinglePoint is an equal-opportunity employer. Accommodations are available upon request throughout the selection process. #HP

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