Pool Maintenance Specialist Floater

Description

The Pool Maintenance Specialist – Floater is a fully trained field technician who supports operational continuity while awaiting assignment of a permanent service route. During this transition period, the Floater provides coverage for technician call-outs, paid time off (PTO), open routes, and special service needs to ensure consistent, high-quality pool care for our customers.

This role is designed as a temporary but critical stepping-stone position. Once assigned a full, permanent route, the employee will advance to Pool Maintenance Specialist – Level 1.

Position Summary:

• Perform weekly residential and commercial pool maintenance services, including:
• Water testing and chemical balancing
• Skimming, brushing, and vacuuming pools
• Cleaning baskets, filters, and related equipment
• Identifying and reporting equipment or safety issues
• Deliver consistent, high-quality service aligned with company standards and customer expectations
• Route Coverage & Flexibility. Cover assigned routes due to:
• Technician call-outs
• PTO requests
• Vacant or transitioning routes
• Adapt quickly to changing schedules, locations, and service needs
• Support multiple branches or territories as needed
• Customer Service
• Maintain professional, courteous interactions with customers
• Address basic service questions and escalate concerns appropriately
• Represent the company’s core values and service commitment at all times
• Documentation & Compliance
• Accurately document services, chemical readings, and notes in ServiceTitan (or company system)
• Comply with all safety, fleet, timekeeping, and operational policies
• Maintain clean, organized, and well-stocked service vehicles
• Training & Advancement
• This position is held after completion of initial Pool Maintenance Specialist training
• Floater status continues until: a full route becomes available, and the employee demonstrates readiness for independent route ownership.
• Upon assignment of a permanent route, the employee will transition to: Pool Maintenance Specialist – Level 1

Requirements

Required Qualifications:

• Completion of company Pool Maintenance Specialist training program
• Valid driver’s license with acceptable driving record
• Ability to work independently with minimal supervision
• Strong time-management and organizational skills
• Willingness to travel between routes and locations as needed

Preferred Qualifications:

• Prior experience in pool maintenance, field service, or route-based work
• Knowledge of basic pool chemistry and equipment (or willingness to learn)
• Customer service or trade-service background

Physical Requirements:

• Ability to lift up to 50 lbs
• Ability to bend, kneel, stand, and work outdoors in varying weather conditions
• Ability to safely handle pool chemicals following safety guidelines

Work Schedule:

• Full-time
• Schedule varies based on route coverage needs
• Occasional schedule adjustments to support operational demands