Investment Specialist II

Employee Applicant Privacy Notice

Who we are:

Shape a brighter financial future with us.

Together with our members, we’re changing the way people think about and interact with personal finance.

We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

The role

As a SoFi Investment Specialist, you will work with existing SoFi members and new customers to help them build and improve their financial futures using SoFi’s suite of investment services. SoFi offers Brokerage services, Robo Advisor services, and retirement accounts.

What you’ll do:

Support members over the phone, chat, and email

Educate and assist members on margin, options and equities.

Problem solve any operational or technical issues pertaining to SoFi Invest products

Perform ongoing monitoring of member accounts with attention to detail and accuracy

Work with SoFi’s custodial platform as needed to assist members in opening, funding, and transacting in their accounts

Work with management and product teams to continuously improve operational processes and technical platforms to better serve our members

Assess the member’s financial situation and goals through one-on-one inbound calls

Educate members on the benefits and value of Brokerage and Robo accounts

Work with members who would like to open an investment account to help them understand the offering, benefits, and account opening process

Educate members on terms and processes associated with Brokerage and Robo accounts

Discuss and explain investment performance and decisions with current wealth members

Provide member’s operational support for specific investment-related questions and issues

What you’ll need:

Must have one of the following existing licensing combinations: Series 7 & 65 OR Series 7 & 66

Must maintain all necessary professional certifications required for the role

Bachelor’s degree preferred, but a combination of education and experience may be considered in lieu of a degree

2+ years of financial services experience required, preferably assisting customers in a service environment

Experience and understanding of margin and option concepts, rules and regulations

Excellent verbal and written communication, analytical and interpersonal skills, and a customer service mindset

Deep understanding of financial concepts

Ability to identify, meet, and follow through with client needs and requirements

Self-starter, problem-solver, and a goal-oriented team player with a ‘no job is beneath me’ attitude

Ability to work independently and perform multiple tasks efficiently

Organized with strong attention to detail

Show curiosity and confidence when dealing with clients and able to ask for help when needed

Meets evolving position objectives as defined by management

Ability to iterate, learn, and innovate

Must successfully clear FINRA fingerprint background check

Nice to have:

Experience with corporate actions

Experience with margin/investment risk

Series 4

Series 24

Series 63

Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.