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Healthcare, Medical Aesthetics, Cosmetic Surgery, Retail Healthcare

Medical Receptionist - Patient Experience Specialist

Charlotte, NCOnsiteFull TimePosted 1 month ago

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Required skills

  • MS Office
  • Excel
  • Customer Service
  • Medical Billing
  • Patient Scheduling
  • Administrative Support
  • Record Keeping
  • Inventory Management
  • Basic Accounting

Nice to have

  • aesthetics
  • patient experience

Role summary

Sono Bello is seeking a Medical Receptionist - Patient Experience Specialist to join their growing aesthetics practice. This role involves greeting patients, managing appointments, handling check-in/check-out, scheduling follow-ups, maintaining patient charts, managing front office supplies, and processing payments. The position requires familiarity with MS Office, including Excel, strong customer service skills, basic accounting abilities, and effective verbal and written communication. The role offers a regular work-life balance with no holidays or night shifts, focusing on patient well-being in a fast-paced aesthetic medicine environment.

Sono Bello is America's top cosmetic surgery specialist, with 185+ board-certified surgeons who have performed over 300,000 laser liposuction and body contouring procedures. A career at Sono Bello means being part of a dynamic and high-energy work environment where every team member can make a difference. We love what we do, and it shows! We believe everyone deserves to have their best body today and pursue their best life now.

  • No work on Holidays or night shifts so you can have a normal/regular life balance
  • Work in “happy medicine”; treating patients who are excited about improving their lives
  • An opportunity to work in the growing fast paced world of aesthetics
  • A small practice feel, with big company support

    • Key Responsibilities:

  • Customer Service/Administration
  • Greet all patients, and offer beverage
  • Check patients in and make sure schedule reflects appointment status
  • Check patients out and schedule next appointment
  • Maintain accountability for the schedule book
  • Introduce visitors to the appropriate personnel that will assist with their concerns
  • Conduct confirmation calls for appointments
  • Pull next day’s patient charts and organize per scheduled appointment time
  • Prepare new patient charts
  • Maintain inventory of all front office supplies
  • Check email and forward to the appropriate staff member
  • Organize and maintain file system
  • Keep Font Desk and Lobby area clean
  • Billing
  • Process payments
  • Print daily close out reports on scheduling system and review for accuracy.
  • Fill deposit slips for all received cash and checks

    • Physical Demands:

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Use of the telephone, computer and other related instruments or devices
  • Vision and hearing acuity
  • Standing and walking for periods of time
  • Ability to lift up to 25 pounds

    • Key Skills/Qualifications:

  • Must be familiar with MS Office, including Excel, Ability to write routine reports and correspondence
  • Ability to speak effectively before groups of customers or employees of the organization
  • Ability to add, subtract, multiply and divide
  • Ability to carry out instructions furnished in written, oral, or diagram form
  • Ability to problem solve'

    • #LI-AH1

    Pay may vary by location, and actual compensation depends on factors like qualifications, experience, skills, and business needs. Sono Bello may adjust this range in the future. Full-time employees may also receive benefits such as incentives, equity, health coverage, 401(k) matching, paid time off, and parental leave.

    Benefits Package includes Medical, Dental, Vision, Life Insurance, 401K, EAP, PTO, and Paid Holidays. (Benefits eligibility may vary based on employment status.)

    For applicants located in CA: linkRecruitment Notice: Sono Bello only contacts candidates through email addresses ending in @sonobello.com. If you're contacted by anyone using a different domain, it is not a legitimate representative of our company and please disregard.

    Ready to apply?
    You'll be redirected to Sono Bello's application page.

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