
Director Operations
Required skills
- operational leadership
- financial performance
- clinical performance
- patient volume
- revenue
- profitability
- patient satisfaction
- KPIs
- team development
- accountability
Nice to have
- Dental Industry
- change management
Role summary
The Director of Operations will lead and drive the performance of multiple dental offices within a region, focusing on operational, financial, and clinical excellence. This role involves managing and developing a team of Business Managers, ensuring high standards of patient care, and achieving growth and profitability objectives. Key responsibilities include analyzing performance data, implementing improvement strategies, managing budgets, and fostering a positive team environment. The position requires a Bachelor's degree, at least three years of experience managing multiple sites (preferably in the dental industry), and a proven track record of growth and customer service initiatives. Frequent travel within the territory is expected.
Overview
As a Director of Operations, you will contribute to the company's success by effectively directing all business within the market.
This includes employee development, growth and profit objectives, customer service, hiring, coaching and proper control of all payroll, facility and operating expenses.
As the head of your region, you'll motivate, mentor, and guide your team of Business Managers and create a welcoming environment through service and care. Exemplary planning, organization and communication skills are key and dental industry experience is highly preferred. This position is field based and requires frequent travel to the offices throughout the region.
Responsibilities
- Operational Leadership & Performance:
- Drive the operational, financial, and clinical performance of all dental offices within the region.
- Oversee day-to-day operations to ensure offices meet or exceed performance goals, including patient volume, revenue, profitability, and patient satisfaction.
- Analyze and interpret data from key performance indicators (KPIs) and implement strategies to improve results.
- Collaborate with the executive team to align regional goals with the broader organizational vision and strategic initiatives.
- Team Development & Leadership:
- Lead, mentor, and develop a team of office leaders, promoting a culture of accountability, collaboration, and continuous improvement.
- Provide continuous coaching and professional development opportunities to ensure high employee engagement and retention.
- Foster an environment that encourages transparent communication, teamwork, and alignment with company values.
- Patient Care & Clinical Excellence:
- Partner with clinical teams to ensure high standards of patient care, quality, and compliance are consistently met
Qualifications
- Bachelor's degree
- At least three years of experience managing multiple practice/site locations (3+) preferably in the Dental Industry
- Proven track record of year-over-year growth
- Proven track record of measurable, successful customer service initiatives
- Ability to forecast and analyze business trends to maximize territory performance and profitability
- Ability to create and maintain a budget
- Travel within the required territory (5 days in the field)
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