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Fine Art, Auctions, Luxury Goods

Manager, Strategy & Operations, Global Business Development

New York, NYOnsiteFull Time$140,000–$170,000 /yrPosted 2 months agoVisa sponsorship available

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Required skills

  • Snowflake
  • Tableau
  • Qualtrics
  • Claude
  • AI tools
  • LLM
  • Prompt Engineering
  • Automation
  • Monday.com
  • Smartsheet

Nice to have

  • Luxury
  • Art
  • Retail
  • Client-Facing Industry

Role summary

Sotheby's is seeking a Manager, Strategy & Operations for its Global Business Development team to lead a major transformation in client relationship building. This role sits at the intersection of Tech Enablement, Function Optimization, and Cross-Departmental Partnership. Responsibilities include project and program management, cross-functional coordination, data analysis using tools like Snowflake and Tableau, and leveraging AI tools for research and automation. The ideal candidate has 6+ years of experience in consulting, project management, or business operations, with strong analytical and communication skills, and comfort operating in an ambiguous, fast-paced environment. Experience in luxury or client-facing industries is a plus. The role requires a Bachelor's degree and offers a base salary range of $140,000-$170,000, plus bonus and benefits.

ABOUT SOTHEBY'S

Established in 1744, Sotheby’s promotes access and ownership of exceptional art and luxury objects through auctions, private sales and retail. Our deep expertise across 70 selling categories is supported by a leading technology platform and a global network of specialists spanning 40 countries. Selling categories include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits and Design, as well as collectible cars and real estate through RM Sotheby’s and Concierge. Sotheby’s Financial Services is a leading art lender and provides capital solutions for collectors around the world, having originated more than $12 billion in loans since its inception. Sotheby’s new global headquarters is now open at the iconic Breuer building at 945 Madison Avenue in New York City.

THE ROLE

Sotheby's is in the middle of a major transformation in how it builds and grows client relationships — modernizing the technology and data behind client coverage, standing up new functions, and running strategic projects that cut across client-facing teams and departments, including Product & Technology (P&T), Client Strategy, Valuations, Marketing, Operations, and more. This role sits inside Global Business Development, the team leading that transformation.

You'll sit at the center of three pillars: (i) Tech Enablement, (ii) Function Optimization, and (iii) Cross-Departmental Partnership — working across the business to enable the transformation and identify new growth opportunities. That means scoping the tech enablement each initiative needs, partnering on the training that brings new ways of working to life, running project management end to end, gathering input through surveys and structured check-ins, and using data to make the case for change.

RESPONSIBILITIES

  • Project & Program Management
  • Help shape how a newly built transformation function operates as it scales. Own intake, prioritization, and progress tracking across concurrent workstreams — the Tech Enablement roadmap, Function Optimization pilots, and the Cross-Org Initiatives pipeline.
  • Maintain project plans, timelines, and risk/issue logs, and flag dependencies or blockers before they slow a workstream down.
  • Cross-Functional Coordination
  • Work directly with stakeholders across Business Development functions (Client Strategy, Valuations, etc.), client-facing teams (Global Fine Art, Luxury), and other departments (P&T, Operations, Marketing) to keep initiatives moving.
  • Design and run surveys and structured check-ins to gather input across departments, and turn the results into clear, actionable recommendations.
  • Prepare executive-ready briefing materials, decks, and updates for leadership audiences.
  • Support change management as new tools and ways of working roll out, including training materials and adoption communications.
  • Data Analysis
  • Pull and structure the data behind pilot evaluations and KPI tracking — the evidence base every resourcing decision runs on.
  • Run cohort and pattern analysis supporting segmentation, coverage, and function-optimization work.
  • Build and maintain dashboards and reporting cadences that give leadership ongoing visibility into program health.
  • Use AI tools — including Claude and custom agents or workflows — to accelerate research, synthesis, drafting, and analysis, and to automate recurring manual work.
  • Strategic Support
  • Absorb the coordination and analytical layer of work so senior leadership time is freed for the highest-impact strategic decisions.
  • Help build the business case — KPIs, expected outcomes, and resourcing needs — behind future hiring and investment decisions.
  • Document processes and playbooks that let successful pilots scale into standard practice across the function.
  • Flex into ad hoc strategic work as it emerges, including initiatives beyond the current portfolio.

    • IDEAL EXPERIENCE & COMPETENCIES

  • 6+ years of experience in consulting, project/program management, or business operations, ideally within a fast-paced, matrixed, or transformation-focused environment.
  • Strong data analysis skills — comfortable with data pulls and structuring (Snowflake), cohort-style analysis and dashboards (Tableau), and survey design and automation (Qualtrics).
  • Fluent with AI tools as part of daily workflow — using Claude and similar LLM-based tools, agents, and prompt-based automation to accelerate research, synthesis, drafting, and analysis. Comfortable building lightweight scripts, workflows, or agents that remove manual steps from recurring processes, and curious about where new AI capabilities can responsibly speed up the team's work.
  • Excellent written and verbal communication, including experience preparing materials for senior executives.
  • A track record of managing multiple concurrent workstreams across different stakeholders and levels of maturity.
  • A problem-solver who's comfortable operating with ambiguity — much of this function is being defined as it's built.
  • High discretion and independent judgment; able to build trust and influence outcomes across departments without direct authority.
  • Proficiency with project management and collaboration tools (e.g., Monday.com, Smartsheet, Confluence) and strong PowerPoint/Excel skills for executive-level storytelling.
  • Bachelor's degree required; MBA or equivalent experience is a plus.
  • Experience in luxury, art, retail, or another client-facing industry is a plus, but not required.

    • The proposed base salary for this position ranges from $140,000-$170,000. In addition to base salary successful candidates are eligible to receive a discretionary bonus, as well as a competitive benefits package. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered.

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    The Company is an equal opportunity employer and considers all applicants for employment without regard to race (including, without limitation, traits historically associated with race, such as natural hair, hair texture, and protective and treated or untreated hairstyles), color, creed, religion, sex, sexual orientation, marital or civil partnership/union status, national origin, age, disability, pregnancy, genetic predisposition, genetic information, reproductive health decision, sexual orientation, gender identity or expression, alienage or citizenship status, domestic violence victim status, military or veteran status, or any other characteristic protected by federal, state/province or local law. The Company complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it operates.

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