Hospitality Service Professional

SAIT's School of Hospitality and Tourism stands among the world's leading hospitality schools — CEOWORLD Magazine named us #1 in Canada and #14 globally in 2026. Renowned for our innovative curriculum, strong industry partnerships and unparalleled approach to applied learning, serving up excellence is what we do best. 
The Opportunity Job classification: A5326 - Institutional Service Sup I # of positions: 6 Hourly range: $22.22 - $ 24.67. Placement within the range is typically based upon a review of skills, experience, and internal equity. Position End Date: November 01, 2027 Deadline to apply: November 10, 2026

The Hospitality Service Professional provides casual, hourly food and beverage service within Highwood Kitchen & Bar and supports events and other hospitality operations within the School of Hospitality & Tourism. Reporting to the Restaurant Operations Supervisor or designate, the position performs assigned service, setup, closing, and guest-support duties in accordance with established procedures and service standards. The position works alongside supervisors, faculty, students, and other hospitality staff to support positive guest experiences and the School’s live learning environment. Work is assigned based on operational requirements, scheduled restaurant service, events, and available shifts. Hours may vary and may include daytime, evening, and weekend shifts. The position does not have guaranteed or regularly scheduled hours.

How you'll contribute

Restaurant Service & Operations

• Delivering professional food and beverage service that exceeds guest expectations.
• Demonstrating industry-leading hospitality standards and modelling professional service behaviour.
• Supporting opening and closing procedures and maintaining operational readiness.
• Assisting with reservation management, seating strategies, floor plans, and guest communications.
• Collaborating with the Restaurant Operations Supervisor to ensure smooth service execution.
• Supporting beverage service, POS transactions, cash handling, and daily operational activities such as cash reconciliation for reporting, and assisting with inventory management.
• Maintaining a clean, organized, and professional dining environment.
• Supporting operations across other School venues as operational requirements dictate. 

Student Learning & Professional Role Modelling

• Modelling exceptional service standards and professional conduct for students.
• Assisting students in developing confidence and professionalism in guest interactions.
• Helping create a positive, welcoming, and inclusive learning environment.
• Collaborating with faculty and supervisors to support successful student learning experiences.

Events & Hospitality Support

• Supporting event setup, service, and teardown.
• Assisting with weddings, corporate events, culinary experiences, and special functions.
• Delivering exceptional guest experience during events.
• Supporting event logistics and operational execution.
• Providing operational support across multiple hospitality venues as required.
• Supporting the School's culture of hospitality, professionalism, and lifelong learning.

 

Student Ambassador & Professional Development

• Participate in student engagement activities, orientations, tours, and hospitality showcases.
• Take part in leadership, service excellence, and Train-the-Trainer development opportunities.
• Continuously build hospitality, coaching, and leadership skills through feedback and learning.
• Contribute to continuous improvement initiatives while supporting a culture of hospitality and lifelong learning.

Qualifications

Diploma in Hospitality, Culinary, Tourism, or related post-secondary diploma is preferred

Minimum of 1-2 years service experience in a hospitality environment

Must possess current Proserve Certification or equivalent

Experience in fine dining or upscale hospitality would be considered an asset

Foodsafe certification or equivalent would be considered an asset

An equivalent combination of experience and education may be considered

Valid First Aid Certification is preferred

WSET Level 1 Award in Wines (or equivalent wine education) is preferred

Knowledge & Skills

Exceptional hospitality and guest service skills

Strong communication and interpersonal abilities

Professionalism, maturity, and emotional intelligence

A positive, team-oriented approach

Strong organizational and time-management skills

The ability to thrive in a fast-paced environment

Adaptability and willingness to support multiple hospitality operations

A commitment to learning, coaching, and continuous improvement

Proficiency with Microsoft Office and hospitality technology, including POS systems

We sincerely thank all applicants for their interest in this opportunity. We understand how important communication is, and we are committed to following up with every candidate. Please know that each application is thoughtfully reviewed, and you will hear from us either way. Together, we build bold futures At SAIT, we equip you with the resources you need to shape bold futures for yourself and our communities. We offer a comprehensive package including: - Generous time off to pursue other passions and support your wellbeing - SAIT paid premiums for medical, dental, and vision benefits so you, and your family, are well supported - Benefits supporting mental health and access to Greenshield + for virtual therapy at a reduced rate - Access to a Health Spending or Taxable Spending Account - Professional development opportunities through our Free Seat Program, tuition support, access to LinkedIn Learning and discounted Continuing Education & Professional Studies courses - Defined Benefit pension through LAPP to help you retire with confidence - Excellent dining options on campus - Free access to our fitness facilities and group fitness classes And the perks keep on coming!
About SAIT 
At SAIT, we’re building bold futures. We’re a community of tenacious problem-solvers, inventive thinkers, and passionate collaborators who believe in doing work that matters.
Named one of Alberta’s Top Employers, we’re driven by a desire to create an impact in our community. If you’re looking for a place where purpose meets possibility, you’ve found it here. 
We’re committed to community and belonging
Community and belonging is essential to achieving SAIT's vision to be a global leader in applied education. We encourage applications from women, Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Learn more about Community and Belonging at SAIT.