Service Technician - Repair Service

The vision of SouthernCarlson is to develop strong business relationships so we understand our customers' individual needs and provide the best possible service to improve our and their profitability.

Service Technician

📍 Location: Des Moines, Iowa

📅 Schedule: Monday-Friday, 9am-3pm

Compensation: Hourly, based on experience

About Us

SouthernCarlson is a leading distributor of the most recognized brands of construction and packaging tools, fasteners, jobsite supplies, and expert service across North America. Since 1947, we’ve built our reputation on reliability, integrity, and a commitment to helping our customers get the job done right.

Our success is driven by more than just products — it’s powered by our people, our relationships, and our dedication to providing unmatched service every day.

Our Core Values

At SouthernCarlson, our values guide how we serve customers, support our teammates, and grow our business.

🔧 Provide Fanatical Service
We take ownership of every challenge and go above and beyond to exceed expectations.

⚡ Act With Urgency
We respond quickly and decisively — because our customers’ time matters.

🤝 Earn & Maintain Trust
Trust is earned through consistency, accountability, and doing what’s right.

📈 Continuously Improve
We never stop learning, growing, and improving how we work.

Job Description

We’re hiring a Service Technician who enjoys hands-on work, problem-solving, and supporting customers with expert tool service repair. This role is essential to maintaining SouthernCarlson’s high standards of service by ensuring customer tools operate safely, reliably, and efficiently.

What You’ll Do

• Diagnose, troubleshoot, and repair pneumatic and electric power tools (nail guns, staple guns, etc.)
• Perform preventative maintenance and ensure tools meet safety and performance standards
• Provide hands-on training to customers on proper tool operation and care
• Process service orders, parts requests, and required documentation accurately
• Partner with sales and operations teams to resolve customer issues
• Assist with customer orders and counter support as needed
• Maintain a clean, safe, and organized service area
• Deliver friendly, professional, and solutions-focused customer service

What We’re Looking For

✔ Experience repairing pneumatic, electric, or construction power tools preferred
✔ Mechanical aptitude with strong troubleshooting skills
✔ Construction, industrial supply, or related industry experience a plus
✔ Customer-first mindset with strong communication skills
✔ Ability to lift up to 50 lbs regularly and up to 100 lbs occasionally
✔ Basic computer proficiency
✔ High school diploma or GED required
✔ Willingness to learn and retain technical product knowledge

Why You’ll Love Working With Us

🕒 Consistent Hours – Daytime schedule, Monday–Friday
🤝 Positive Culture – Team-oriented, respectful, and supportive environment
📈 Career Growth – Training and advancement opportunities
💼 Competitive Benefits, including:

• Health, Dental, and Vision
• 401(k) with Company Match
• Paid Time Off and Holidays

Our Values – OUR PROMISE MEANS MORE™

• Respect – We treat everyone with kindness and fairness
• Integrity – We do what’s right, always
• Teamwork – We win together
• Family Feel – A nationwide company with a local, community-driven culture

SouthernCarlson, Inc. is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.