Business Analyst (Starlink Market Analysis)

Hawthorne, CAFull TimeEntry-level (exp-based)$85,000–$110,000 /yrPosted 2 months ago

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Required skills

market analysis
demand generation analysis
sales development
revenue operations
growth
go-to-market
inbound leads
account prioritization
pipeline analysis
B2B

Nice to have

enterprise sales
complex B2B sales
technology sales
SaaS sales
telecom sales
satellite sales

Role summary

SpaceX's Starlink Enterprise team is seeking a Business Analyst to analyze inbound demand using an AI routing agent. This role involves market and account strategy, identifying expansion opportunities, and packaging demand for sales and resellers. Responsibilities include analyzing inbound patterns across various segments, surfacing additional demand, providing feedback to improve lead scoring and routing rules, building insight views for sales leadership, and defining success metrics for inbound quality. The ideal candidate will have a Bachelor's degree, 4+ years in market analysis or related GTM functions, and 1+ years of B2B inbound lead experience. Preferred skills include experience with enterprise/complex B2B sales, CRM tools, and AI/automation.

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

BUSINESS ANALYST (STARLINK MARKET ANALYSIS)

Starlink is the world’s largest satellite constellation delivering high-speed, low-latency broadband to customers around the globe. As the Business Analyst on the Starlink Enterprise team, you will own the analytical layer on top of our AI inbound routing agent. You will review and interpret Enterprise inbound demand at scale—not as a pure queue processor, but as a market and account strategist who finds patterns, surfaces expansion opportunity, and packages high-quality demand for direct sales and resellers. You will translate every inbound signal into clearer ICP guidance, smarter routing feedback, and more demand from the right accounts—so Channel Sales, Enterprise Sales, and our reseller network work the highest-value opportunities first.

RESPONSIBILITIES:

Own market and account analysis of Enterprise inbound demand, using the AI routing agent as the system of capture/routing while you provide human judgment on fit, quality, and opportunity size

Analyze inbound patterns across verticals, products, geos, account segments, and reseller vs direct paths to identify where demand is converting—and where we should generate more

Review accounts behind inbound leads to surface additional demand opportunities (upsell, multi-site, adjacent use cases, multi-thread contacts) and package clean handoffs to sales or resellers

Own feedback loops into lead scoring, ICP definitions, AI routing rules, and qualification standards with Sales Operations, Data Engineer, and GTM Engineer—so the agent improves continuously

Build and maintain lightweight market/account insight views (conversion by source, account demand maps) that help Channel Sales and Enterprise Sales prioritize

Work with Sales Enablement and Channel Operations to turn insights into workflows, messaging, and reseller guidance

Define success metrics for inbound quality and demand development (fit rate, expansion signals attached to handoffs, conversion after handoff, routing accuracy feedback) and report trends to sales and channel leadership

Act as a trusted advisor to sales and channel leadership on which markets, accounts, and demand signals deserve more pursuit

BASIC QUALIFICATIONS:

Bachelor’s degree

4+ years of experience in market analysis, demand generation analysis, sales development, revenue operations, growth, or a related go-to-market function

1+ years of experience working inbound leads, lead qualification, account prioritization, or pipeline/demand analysis in a B2B environment

PREFERRED SKILLS AND EXPERIENCE:

Experience supporting Enterprise or complex B2B sales motions (ideally technology, SaaS, telecom, satellite/connectivity, or hardware)

Proven ability to analyze lead and account data to improve conversion, routing, or demand quality—not only process individual leads

Experience partnering with sales ops or marketing ops on scoring models, ICP definitions, or routing rules

Comfort working alongside AI/automation tools (chatbots, routing agents, enrichment) while applying strong human judgment

Strong CRM skills (HubSpot or Salesforce) and ability to build practical dashboards or insight views for sales leadership

Experience packaging opportunities for both direct sales teams and channel/resellers

Excellent written and verbal communication skills with the ability to turn complex account/market signals into clear handoffs and recommendations

Data-driven mindset with experience defining and tracking KPIs (lead fit rate, handoff quality, conversion, expansion signal attach rate)

Experience in high-growth, fast-paced environments with frequent product and GTM changes

ADDITIONAL REQUIREMENTS:

Available to work extended hours and/or weekends as needed to support demand spikes, product launches, or critical sales initiatives

Willingness to travel as needed to support sales and channel alignment

COMPENSATION AND BENEFITS: Pay Range: Level 1: $85,000.00 - $110,000.00Level 2: $100,000.00 - $135,000.00
Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.
ITAR REQUIREMENTS:

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.

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Business Analyst (Starlink Market Analysis)

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