SpaceX Verified

Aerospace, Space Exploration, Telecommunications, Manufacturing

Security Operator 2 - Memphis

Memphis, TNFull TimePosted 2 months ago

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Required skills

Security Operator
customer service
facility security
access control
escort protocols
tour protocols
incident reports
surveillance camera system
Microsoft Windows
Microsoft Office

Nice to have

stakeholder relationships
communication skills
de-escalate disputes
conflict resolution
military
law enforcement

Role summary

SpaceX is seeking a Security Operator 2 to provide a critical first impression and ensure the safety and security of its facilities. Responsibilities include managing access control, escort, and tour protocols, coordinating with the Protective Operations Center for incident response, monitoring surveillance systems, and preparing incident reports. The role requires building collaborative relationships with internal departments and external stakeholders. The ideal candidate will have a high school diploma, 3+ years of experience in customer service or facility security, and strong communication and conflict resolution skills. Preferred qualifications include a Bachelor's degree, prior military/law enforcement experience, and First Aid/CPR/AED certifications. Availability for varied schedules, including nights and weekends, is essential.

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

SECURITY OPERATOR 2 - MEMPHIS

The Security Operator provides the critical first impression of the organization and its security requirements for employees, customers, vendors, and guests at each of its facilities. SpaceX leadership depends on the professionalism and character of our Security Operators to welcome, assist, and act as a comprehensive source of SpaceX information, while ensuring the safety and security of its facilities and operations overall.

RESPONSIBILITIES:

Responsible for tracking special events and visits

Provide high-quality customer service to employees, contractors, and visitors

Ensure thorough knowledge and effective implementation of all access control, escort, and tour protocols and procedures for employees, customers, vendors, and guests at SpaceX facilities

Coordinate with Security leadership and the SpaceX Protective Operations Center (SPOC) as necessary to:

Initiate timely and effective notifications and response measures for incidents or emergencies

Assist emergency response personnel dispatched to a SpaceX site

Monitor site surveillance camera system

Prepare clear and concise written incident reports

Report maintenance, facility, and technology issues and alarms

Build collaborative working relationships with other SpaceX departments or teams (including, but not limited to, Facilities, Human Resources, and Employee Health & Safety), SpaceX leadership, and—where applicable—with landlords and building owners, regarding day-to-day security operations, as well as special events or emergency situations

Due to the various type and scope of operations performed and sites utilized at SpaceX, Security Operator responsibilities may vary at each campus in order to ensure the most effective and secure operations at all sites. This may include, but is not limited to: standing post, escort duty, tours, and various tasks as directed

BASIC QUALIFICATIONS:

High school diploma or equivalency certificate

3+ years of experience working in a customer service or facility security-related capacity

PREFERRED SKILLS AND EXPERIENCE:

Bachelor’s degree

Ability to navigate complex support needs, and build solid relationships with internal stakeholders

Strong customer service and relationship/team-building skills

Exceptional communication skills both oral and written

Ability to de-escalate disputes and/or conflict(s)

Prior military, law enforcement, or security-related experience

Active First Aid/CPR/AED certifications

Experience with Microsoft Windows and Microsoft Office, including Word, Excel, PowerPoint, and Outlook

ADDITIONAL REQUIREMENTS:

Availability to work any schedule needed, including, but not limited to: overtime, nights, weekends and rotating schedules

Position is subject to pre-employment drug and random drug and alcohol testing

Ability to occasionally stand in a static position for extended periods

Valid driver’s license

Possess or be eligible for a valid state security officer license

ITAR REQUIREMENTS:

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.

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Security Operator 2 - Memphis

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