SpaceX Verified

Aerospace, Space Exploration, Telecommunications, Manufacturing

Spaceport Operations Specialist - Transportation

Starbase, TXOnsiteFull TimePosted 2 months ago

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Required skills

hospitality
customer service
training
scheduling
payroll
performance management
project implementation
procurement
RFPO
vendor selection

Nice to have

new operations
operational procedures
guest service
corporate environment
large groups
complex multidisciplinary operations

Role summary

SpaceX is seeking a Spaceport Operations Specialist to lead housing, transportation, amenities, and customer service activities at their spaceport. This role involves developing customer service strategies, managing staff, overseeing operations, and ensuring a high quality of living and visiting accommodations to boost morale. Responsibilities include managing leasing, transportation, amenities, and events, training staff, enforcing safety and service standards, monitoring finances, assisting with project implementation, and managing procurement processes. A high school diploma and 2+ years of hospitality or operations experience are required, with preferred experience in opening new operations, team leadership, HR management, and facilities within the aerospace industry.

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

SPACEPORT OPERATIONS SPECIALIST - TRANSPORTATION

The role of a Spaceport Operations Specialist will be to provide leadership to the organization’s housing accommodations, transportation, site amenities, and customer service activities. You will help develop and implement effective customer service strategies and training programs. The duties of Spaceport Operations Specialist will include but are not limited to: coordinating service operations, monitoring and motivating staff, ensuring excellent customer service, engaging with customers, hiring and developing talent, ensuring team is current with all mandatory company trainings, scheduling and payroll, interviewing, hiring and onboarding of new staff, setting and upholding customer service principles. The Spaceport Operations Specialist will support the mission by providing a foundation of understanding for excellent customer service and quality of living and visiting accommodations that boost morale and productivity within SpaceX.

RESPONSIBILITES:

Oversee Spaceport Village Operations including execution and organization of leasing/rental housing program, transportation, amenities, and events

Monitor quality and consistency of Spaceport operations by setting and enforcing standards while inspecting and routinely walking areas of responsibility

Train staff on customer service, anticipating guest needs and problem resolution

Enforce proper safety practices with staff and leads

Coordinate and enhance time management for team

Monitoring financial activities for Spaceport Operations strategically driving revenue and improving operating costs

Create and maintain in-person and online training materials

Oversee performance management for Spaceport Operations staff

Assist in all aspects of project implementation to build out Starbase Village as needed, including aesthetic industrial design improvements

Provide campus wide reporting on departmental spend, ticketing, and other metrics as requested

Obtain multiple bids from competing contractors by creating scopes of work

Perform job walk-downs with vendors, engineers, supervisors, and managers

Create RFPO’s and assists the buyers with vendor selection

Ensure purchase orders are accurate with no cost over runs

Position works closely with Spaceport Development Team, Facilities, Culinary and Hospitality teams

BASIC QUALIFICATiONS:

High school diploma or equivalency certificate

2+ years of experience within the hospitality or operations industry

PREFERRED SKILLS AND EXPERIENCE:

Experience opening new operations and/or creating operational procedures from the ground up

Experience leading a team within the hospitality or operations industry

Advanced knowledge of customer service and problem resolution

Experienced with Microsoft Office and Outlook

Excellent communication skills both written and verbal

Excellent knowledge of room inventory, housekeeping processes and guest service

Experience in a corporate environment

Proficient knowledge of human resources management

Ability to organize work for large groups in various service formats

Strong time management skills

Experience with high volume, complex multidisciplinary operations

Experience leading groups in large team settings of 10 or more staff members

Eye for aesthetic industrial design

Experience with facilities within an aerospace industry

Familiar with space planning procedures and operations

Ability to create and update RFPOs and facilities work orders in an ERP software

Ability to work effectively in a team environment

Ability to make independent judgments with limited information

Communication skills for relaying data (verbally and in-writing) between other employees, vendors, and customers

Logical and strategic approach to solving problems

Ability to read and understand basic floor plans

Comfortable working in a high-stress environment balancing several projects at any given time, and the flexibility to adjust for abrupt changes in strategic directions

ADDITIONAL REQUIREMENTS:

Must be willing to travel to other SpaceX locations for significant/extended periods of time as needed (up to 85% of the time)

Willingness to relocate to Starbase, Texas with potential for shift work in a remote location

Stand: Up to 6 hours per day

Sit: Up to 3 hours per day

Push/Pull: Up to 50lbs. (unassisted) 1-2 hours per day

Overhead reach: Up to 1 hour per day

Walk: Up to 3 hours per day

Lift/Carry: Up to 25lbs. (unassisted) 1-2 hours per day

Climb (ladder/stairs): Up to 1 hour per day

Kneel/Crouch: Up to 1 hour per day

Upper body twist: Up to 1 hour per day

Ability to work in temperatures over 80 degrees up to 1 hour per day

Candidate must be capable of safely performing the physical requirements of the job listed in the job description. Candidate may be required to complete a pre-employment questionnaire and/or physical to confirm these capabilities, which may include a medical history review

ITAR REQUIREMENTS:

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.

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Spaceport Operations Specialist - Transportation

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