Patient Coordinator at Hunter Oral & Implant Surgery
Required skills
- patient experience
- front office
- appointment scheduling
- patient inquiries
- treatment estimates
- financial arrangements
- payment collection
- patient records
- medical histories
- electronic documentation
Nice to have
- oral surgery
- specialty dental
- dental insurance verification
- medical insurance verification
- dental billing
- medical billing
Role summary
Hunter Oral & Implant Surgery seeks a friendly and organized Patient Coordinator to manage front office operations and enhance the patient experience. Responsibilities include managing appointments, handling insurance and financial information, maintaining patient records, and communicating with patients and the clinical team. The role requires strong customer service, communication, and organizational skills, with a compassionate and professional approach. Previous dental or medical front office experience and familiarity with insurance verification are preferred.
Hunter Oral & Implant Surgery is seeking a friendly, organized, and motivated Patient Coordinator to join our established oral surgery team! Our practice is dedicated to providing exceptional oral and maxillofacial surgical care, including dental implants, wisdom teeth removal, and tooth extractions. We’re looking for someone who enjoys working with patients, has strong communication skills, and takes pride in creating a welcoming and professional experience from the first phone call through the completion of treatment.
Website: https://drhunteroms.com/
What You'll Do
As a Patient Coordinator, you will play an important role in supporting the patient experience and ensuring the front office operates efficiently. You will work closely with our doctors and clinical team to coordinate appointments, assist patients with treatment and financial information, and help guide them through their oral surgery journey.
Your responsibilities will include:
Welcome patients and families while creating a friendly, professional, and comfortable environment
Manage incoming phone calls, appointment scheduling, and patient inquiries
Coordinate consultations, surgical appointments, and follow-up visits
Communicate with referring dental offices and assist with coordinating patient referrals
Verify dental and medical insurance benefits and assist with insurance-related questions
Review treatment estimates, financial arrangements, and payment expectations with patients
Collect patient payments, copayments, and outstanding balances
Assist patients with understanding financing options and financial policies
Maintain accurate patient records, medical histories, and electronic documentation
Communicate with clinical team members to support efficient patient flow and surgical scheduling
Provide patients with appointment reminders and necessary pre- and post-operative information as directed
Address patient questions and concerns with compassion, professionalism, and attention to detail
Maintain an organized and welcoming front office
Perform other duties and responsibilities as assigned by management
Preferred Qualifications:
Previous dental or medical front office experience preferred
Oral surgery or specialty dental experience is a plus
Experience with dental or medical insurance verification and billing preferred
Familiarity with treatment estimates, patient financial arrangements, and payment collection
Strong computer skills and ability to learn practice management systems
Excellent communication and customer service skills
Strong organizational skills and attention to detail
Ability to multitask and prioritize responsibilities in a fast-paced environment
Comfortable discussing financial information and treatment-related questions with patients
Compassionate, professional, and patient-focused approach
Dependable, adaptable, and team-oriented attitude
What Makes You Successful:
You genuinely enjoy helping people and understand that oral surgery can sometimes feel overwhelming for patients. You bring a welcoming personality, patience, and professionalism to every interaction while helping patients feel informed and comfortable throughout their experience. You are organized, detail-oriented, and confident managing multiple priorities. You communicate effectively, take initiative, and work collaboratively with the doctors and clinical team to ensure patients receive exceptional service and care.
Why Join Us?
Join an established specialty practice focused on providing exceptional oral surgery and implant care
Work alongside experienced oral and maxillofacial surgeons and clinical professionals
Build meaningful relationships with patients and referring dental offices
Be part of a team that prioritizes patient comfort, communication, and quality care
Gain valuable experience in a specialty dental environment
Contribute to a collaborative team where every role makes a difference
Enjoy opportunities to develop your skills and grow professionally
Comprehensive Benefits Package:
Medical, Dental, Vision, and 401(k)
Paid holidays
Paid time off
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