Role summary
Caggiano Orthodontics is seeking an experienced and dependable Financial Coordinator to manage patient financial responsibilities, insurance benefits, claims, and payments. The role requires expertise in dental and medical billing, strong attention to detail, and excellent communication skills to explain financial information to patients. Responsibilities include processing payments, submitting and tracking claims, handling denials and appeals, and maintaining accurate patient account information while adhering to HIPAA regulations. The ideal candidate will have a background in healthcare billing, with a preference for oral surgery or dental billing experience and familiarity with practice management systems.
Caggiano is seeking an experienced and dependable Financial Coordinator to join our well-established team. This position is responsible for helping patients understand the financial aspects of their care while ensuring insurance benefits, claims, payments, and account balances are handled accurately and efficiently.
The ideal candidate will have experience with both dental and medical billing, strong attention to detail, and the ability to communicate financial information clearly and compassionately.
Why Join Us?
Established oral surgery practice serving the community for over 50 years
Close-knit, collaborative team that values strong working relationships
Quarterly team-building activities
Opportunity to grow within a busy, patient-centered specialty practice Responsibilities:
Review treatment estimates and financial responsibilities with patients after surgery
Explain insurance benefits, estimated coverage, payment options, financing programs, and office financial policies
Collect and accurately post patient payments
Verify dental and medical insurance benefits and document coverage accurately
Submit dental and medical insurance claims with all required documentation
Track outstanding claims and follow up on unpaid, delayed, or denied claims
Review denials, correct claim errors, and submit appeals when appropriate
Coordinate dental and medical insurance benefits when applicable
Monitor patient account balances and communicate with patients regarding outstanding amounts
Respond to patient and team billing questions clearly, professionally, and compassionately
Maintain accurate financial agreements, insurance information, account notes, and supporting documentation
Work closely with treatment coordinators, providers, clinical staff, and the revenue-cycle team to resolve account and insurance concerns
Maintain patient confidentiality and follow HIPAA requirements and ethical billing practices Requirements
Requirements
Previous experience in dental, medical, or healthcare billing or financial coordination; two or more years preferred
Medical billing and medical claims experience required
Oral surgery, anesthesia, implant, or dental billing experience strongly preferred
Knowledge of dental and medical insurance policies and claim-submission requirements
Familiarity with CDT, CPT, and ICD-10 codes
Experience with claim follow-up, denials, appeals, and coordination of benefits
Experience with DSN or a comparable dental practice-management system preferred
Excellent communication skills with the ability to explain financial information clearly and compassionately
Strong attention to detail, organization, and follow-through
Ability to manage multiple responsibilities in a fast-paced environment
Capable of working independently and as part of a collaborative team
Understanding of HIPAA regulations, ethical billing practices, and patient confidentiality standards
Team members are expected to uphold the culture outlined in the SDB Handbook, with a focus on our core values and any additional responsibilities as defined Comprehensive Benefits Package:
Medical, dental, and vision insurance
401(k)
Paid holidays
Paid time off Join our team and be part of a practice dedicated to excellence in Orthodontic care. If you are ready to bring your billing experience and patient-service skills to a growing specialty practice, apply today!
