Treatment Coordinator at Garner Orthodontics
Required skills
- patient care
- practice operations
- patient scheduling
- coordinating patient flow
- financial treatment plans
- patient experience
- office efficiency
- provider productivity
- hygiene flow
- practice efficiency
Nice to have
- dental office
- healthcare administrative role
- dental terminology
- treatment planning
- insurance processes
- Dentrix
Role summary
Garner Orthodontics is seeking a Treatment Coordinator to manage patient scheduling, coordinate patient flow, and present financial treatment plans. This role acts as a liaison between patients, clinical staff, and administrative teams to ensure a positive patient experience and support office efficiency. Responsibilities include scheduling, financial plan presentation, insurance verification, patient follow-up, record maintenance, and collaboration with the care team. The ideal candidate will have a high school diploma, preferred experience in a dental or healthcare setting, knowledge of dental terminology and insurance, and strong organizational, communication, and customer service skills.
The Treatment Coordinator plays a key role in supporting patient care and practice operations by managing patient scheduling, coordinating patient flow, and presenting financial treatment plans. This position serves as a bridge between patients, clinical teams, and administrative staff to help ensure a smooth, informed, and positive patient experience while supporting office efficiency and production goals.
For this role we are looking for someone with at least 2 years of experience as a Treatment Coordinator.
Responsibilities:
· Coordinate patient scheduling to support provider productivity, hygiene flow, and overall practice efficiency.
· Prepare, present, and review financial treatment plans with patients, ensuring clear understanding of recommended care and financial expectations.
· Follow up with patients regarding proposed treatment plans and assist with scheduling the next steps.
· Verify insurance benefits, coverage, and fee schedules to provide accurate estimates and breakdowns.
· Communicate treatment fees, document financial arrangements, and confirm patient payment commitments.
· Assist patients with insurance forms and ensure accurate and complete documentation.
· Serve as a primary point of contact for patient questions regarding treatment, scheduling, and financial concerns.
· Maintain accurate and up-to-date patient records within practice management software.
· Collaborate closely with dentists, hygienists, office managers, and patient coordinators to ensure seamless patient flow.
· Support administrative duties as needed to assist front-office operations and coverage.
· Participate in emergency procedures as required, including summoning assistance and supporting team members.
· Represent the practice in a professional, friendly, and patient-centered manner.
· Maintain regular attendance and adhere to office policies, schedules, and procedures.
· Anticipate the needs of patients and the care team to support a smooth daily workflow.
· Travel between practice locations as needed.
· Perform other duties as assigned to support practice operations.
Requirements:
· High school diploma or equivalent required.
· 1–3 years of experience in a dental office or healthcare administrative role preferred.
· Working knowledge of dental terminology, treatment planning, and insurance processes.
· Proficiency with dental practice management software (e.g., Dentrix, Eaglesoft, Open Dental) is preferred.
· Strong organizational, communication, and customer service skills.
· Ability to multitask and remain composed in a fast-paced environment.
· Professional, proactive, and team-oriented mindset.
Team members are expected to uphold the culture outlined in the SDB Handbook, with a focus on our core values and any additional responsibilities as defined.
Why Join Us?
Comprehensive Benefits Package:
