Logistics, Transportation, Freight Brokerage, Supply Chain

Account Coordinator

Indianapolis, INHybridFull TimePosted 5 days agoVisa sponsorship available

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Required skills

Account Coordinator
customer satisfaction
customer inquiries
customer resolution
on-time deliveries
pick-ups
freight documents
BOLs
labels
load management

Nice to have

sales

Role summary

Spot Freight is seeking an Account Coordinator to support and grow existing accounts by leveraging their services and freight solutions. This role focuses on nurturing relationships, ensuring customer satisfaction through prompt and empathetic communication, and executing daily operations. Responsibilities include managing customer inquiries, coordinating with carriers and internal teams for on-time deliveries, and handling freight documentation. The ideal candidate possesses strong communication, organization, and problem-solving skills, with a background in customer service or sales.

Today’s logistics marketplace is an ever-changing landscape where you can make your mark. Spot gives you the tools to tackle industry challenges for our partners. Here, initiative, drive, and teamwork form the basis for a rewarding, fast-paced career.

About The Role:

The Account Coordinator is a specialized role and supports the operations and growth of existing accounts by leveraging Spot’s services and freight solutions to nurture relationships and build lasting partnerships. This role requires great communication skills, a service orientation, and a strong work ethic. Account Coordinators are responsible for executing internal operations, communicating with the customer with empathy and promptness, all while ensuring the best solution for the customer and Spot.

Primary Responsibilities:

Execute on all day-to-day operations to ensure customer satisfaction, addressing customer inquiries, and escalating or solving needed customer resolution.

Communicate daily with carriers, customers, and Spot employees to ensure on-time deliveries and pick-ups.

Create and distribute freight documents (BOLs, labels, etc.) and ensure trucks are loaded with the correct freight.

Ensure consistent operations and load management with internal Spot stakeholders, as dictated by customer needs; up to and including coordination with Spot teams in Carrier Services and Logistics.

Qualifications:

Bachelor’s degree preferred

Previous sales or 2+ years of customer service experience.

Skills:

Proficient in Microsoft Office Suite.

Ability to thrive in a fast-paced environment and meet performance metrics.

Strong communication skills – persuasiveness, assertiveness, confidence, resiliency

Entrepreneurial and competitive spirit, passion, self-motivation.

Organization and attention to detail.

Adaptability, multi-tasking ability, sense of urgency.

Confident decision-making skills.

Additional Information:

This is a non-exempt position under the Fair Labor Standards Act and, as such, is overtime eligible

Onsite 5 days a week - Indianapolis, Indiana

#LI-CM1

Spot is built on relationships, combining 24/7 support with a proven, passionate, and dedicated team of logistics professionals. You can reach your true potential through the unlimited opportunities we offer. When you put in the effort, show initiative, solve problems, and build lasting client relationships, you earn respect and rewards. You’ll also be a key component to the success of an industry leader. At Spot, we’ve never lost the entrepreneurial spirit that provides the foundation for our success.

Spot Freight, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Spot Freight is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a disability, you need a reasonable accommodation, please contact our Human Resources team to notify us of your request. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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Account Coordinator

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Required skills

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