Logistics, Transportation, Freight Brokerage, Supply Chain

Carrier Account Coordinator

Indianapolis, INHybridFull TimePosted 22 days agoVisa sponsorship available

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Required skills

Freight
Load Match
Service Commitments
Load Resolution
Business Processes
Load Management
Carrier Services
Logistics
Auditing Load Information
Entering Load Data

Nice to have

Sales experience

Role summary

The Carrier Account Coordinator supports existing freight accounts, ensuring safe and timely delivery while meeting customer expectations. This role involves executing daily operations, communicating with carriers to meet load match goals and service commitments, and resolving load issues. Responsibilities include managing load coordination, answering calls, auditing and entering load data, and tracking shipments. The position requires proficiency in Microsoft Office Suite, strong communication, problem-solving, and organizational skills, with the ability to thrive in a fast-paced environment. A Bachelor's degree or previous customer service experience is preferred. This is an onsite, full-time, overtime-eligible position in Indianapolis.

Today’s logistics marketplace is an ever-changing landscape where you can make your mark. Spot gives you the tools to tackle industry challenges for our partners. Here, initiative, drive, and teamwork form the basis for a rewarding, fast-paced career.

About The Role:

The Carrier Account Coordinator is a specialized role and supports the operations of existing accounts by ensuring our freight and services arrive safely and on time, always meeting customer expectations. This role requires great communication skills, a service orientation, and a strong work ethic. Carrier Account Coordinators are responsible for executing internal operations, communicating with the carrier to meet our load match goals and service commitments with empathy and promptness.

Responsibilities:

Execute on all day-to-day operations to ensure customer satisfaction, addressing carrier inquiries, and escalating or solving needed load resolution.

Ensure consistent operations by following established business processes. • Coordinate load management with internal Spot stakeholders, as dictated by customer needs; up to and including coordination with Spot teams in Carrier Services and Logistics.

Answering incoming calls, auditing load information, and entering load data when booking loads.

Tracking and tracing booked shipments, as needed.

Qualifications:

Bachelor’s degree preferred

Previous sales or 2+ years of customer service experience.

Skills:

Proficient in Microsoft Office Suite.

Ability to thrive in a fast-paced environment and meet performance metrics.

Strong communication skills – persuasiveness, assertiveness, confidence, resiliency

Entrepreneurial and competitive spirit, passion, self-motivation.

Organization and attention to detail.

Adaptability, multi-tasking ability, sense of urgency.

Confident decision-making skills, problem-solving ability, and issue resolution.

Additional Information:

This is a non-exempt position under the Fair Labor Standards Act and, as such, is overtime eligible

Onsite 5 days a week - Indianapolis, Indiana

#LI-CM1

Spot is built on relationships, combining 24/7 support with a proven, passionate, and dedicated team of logistics professionals. You can reach your true potential through the unlimited opportunities we offer. When you put in the effort, show initiative, solve problems, and build lasting client relationships, you earn respect and rewards. You’ll also be a key component to the success of an industry leader. At Spot, we’ve never lost the entrepreneurial spirit that provides the foundation for our success.

Spot Freight, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Spot Freight is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a disability, you need a reasonable accommodation, please contact our Human Resources team to notify us of your request. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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Carrier Account Coordinator

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Required skills

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