Digital Health, Mental Health, Employer Benefits, HR Tech

Senior Director, Product, Care Foundations

San FranciscoHybridFull TimeDirector$270,000–$333,000 /yrPosted 2 months ago

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Required skills

claims
eligibility
billing
collections
provider lifecycle
provider pay
incentives
servicing automation
AI
automation

Nice to have

digital health
health insurance
mental health technology
AI conversational automation
regulated environments
high-growth B2B2C enterprise

Role summary

The Senior Director, Product, Care Foundations is responsible for defining and executing the multi-year product vision, strategy, and operating model for the Care Foundations group, which includes claims, eligibility, member billing, provider lifecycle, and compensation. This hybrid role, based in San Francisco, requires 10+ years of product management experience in complex healthcare ecosystems and 5+ years of direct people management experience. The role involves leading a team of Product Managers, driving AI and automation initiatives, modernizing operational platforms, and building strong cross-functional partnerships. Success is measured by exceeding operational KPIs, improving resolution velocity, and enhancing member and provider satisfaction. The ideal candidate possesses strong financial acumen, executive presence, and data fluency.

Our mission: eliminating every barrier to mental health.

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

Reporting directly to the VP of Product, Care Innovation, you will define and execute the overarching multi-year product vision, strategy, and operating model for the Care Foundations group—spanning claims and eligibility, member billing and collections, provider lifecycle, and provider pay and incentives.

Please note that this is a hybrid role based in San Francisco, with an expectation to be in the office 2–3 days per week at our 44 Montgomery Street location. Candidates must be based in the San Francisco metro area or able to relocate independently within 90 days of their start date. Quarterly travel to company headquarters for team onsites and planning sessions is required.

What you’ll do:

Lead the long-term vision, multi-year product strategy, and operational roadmap across the Care Foundations group, spanning servicing automation, claims, billing, provider lifecycle, and provider pay.

Manage, mentor, and develop a high-performing team of Product Managers and Product Leaders, establishing clear standards for strategic ownership, autonomy, and cross-functional influence.

Serve as the product owner for foundational operational platforms, representing this portfolio in senior leadership forums and aligning product investments with company-level goals.

Drive AI and automation initiatives across servicing channels to optimize operational workflows, increase resolution velocity, and streamline member and provider support touchpoints.

Scale AI-driven servicing platforms and conversational automation across member and provider support channels to drive continuous operational efficiency and resolution speed.

Modernize automated claims rules, real-time eligibility capabilities, and denial management systems to reduce operational friction and optimize overall cost-to-serve.

Drive the evolution of global and domestic member billing and payment infrastructure to deliver transparent, flexible, and reliable financial experiences.

Oversee end-to-end provider platform experiences from onboarding and self-service administration through to complex global and domestic provider compensation models.

Build strong cross-functional partnerships with leaders across Engineering, Design, Clinical Operations, Revenue Operations, and Finance to ensure operational readiness and alignment.

Institutionalize high-velocity experimentation, qualitative user research, and data-rigorous decision-making frameworks across all Care Foundations product teams.

Evaluate organizational structures and resource allocation across pods to continuously increase team leverage and adapt to evolving business priorities.

What success looks like:

Consistently exceed group-level operational and sustainability KPIs, systematically reducing cost-to-serve while scaling platform capacity.

Increase automated servicing resolution velocity and first-contact resolution rates across member and provider touchpoints.

Elevate member and provider satisfaction metrics (NPS) across all billing, onboarding, and support workflows.

Improve clean claims percentages and reduce claims processing cycle times through automated rules engines and real-time eligibility verification.

Successfully coach and elevate Product Managers into strategic, autonomous leaders with proven business impact and career progression.

What you’ll bring:

10+ years of product management experience, with a proven track record of driving multi-year product strategy across complex healthcare ecosystems.

5+ years of direct people management experience, including proven success leading other product managers or team leads and scaling product organizations.

Track record of managing product teams at or above the organizational scale you will oversee over the next 18 months.

Demonstrated experience building and scaling foundational systems, automated servicing tools, billing and payment infrastructure, or enterprise operational workflows.

Strong financial and strategic acumen, with a deep understanding of P&L drivers, cost-to-serve dynamics, and commercial impact.

Exceptional executive presence and influence, with a proven ability to align cross-functional VP and executive stakeholders behind complex technical roadmaps.

High analytical rigor and data fluency, enabling evidence-based decision-making in fast-paced, ambiguous environments.

Ability to travel up to 10% of the year for company onsites and quarterly leadership planning sessions.

Nice to have:

Experience in digital health, health insurance, or mental health technology environments.

Experience implementing AI conversational automation or automated claims processing in regulated environments.

Proven success within high-growth B2B2C enterprise environments.

The target base salary range for this position is $270,000 - $333,000, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.

Employer sponsored 401(k) match of up to 2% for retirement planning

A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.

We offer competitive paid time off policies including vacation, sick leave and company holidays.

At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.

Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.

Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.

Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription

Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care

Up to $1,000 Professional Development Reimbursement a year.

$200 per year donation matching to support your favorite causes.

Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

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