Tour Guide (Top of the Rock - Rockefeller Center)

#temporary #seasonal #hotopening

Reports To: The Client Services Supervisor, Client Services Manager, or equivalent leadership.

Schedule: Monday–Sunday| 7:00 AM – 4:00 PM / 4:00 PM – 12:00 AM (Day and Mid shift)

Be the Voice of New York City

Top of the Rock at Rockefeller Center is one of New York City’s most celebrated attractions, offering panoramic skyline views and a refined, world-class guest experience.

To support our peak season operations, we’re seeking outgoing, high-energy, and service-driven TOUR GUIDES who thrive in a fast-paced environment and take pride in delivering exceptional guest experiences.

As a Tour Guide, you are the face of Top of the Rock — greeting and guiding visitors, sharing engaging stories about the Observation Deck, Rockefeller Center, and New York City, and ensuring every guest leaves with lasting memories.

This seasonal opportunity provides valuable experience within a premier NYC destination, with potential consideration for future opportunities based on performance and business needs.

Why This Role Matters

As a Tour Guide, you are more than a narrator — you are a storyteller, educator, and ambassador for Top of the Rock. Every interaction you have leaves visitors with a lasting impression of New York City and the iconic experience of Rockefeller Center.

What You'll Do

Greet, guide, and register visitors with warmth and professionalism

Lead groups of 10–25 guests safely and confidently

Share accurate, engaging stories about the Observation Deck, Rockefeller Center, and NYC

Field guest questions and provide thoughtful, enthusiastic answers

Continually learn and deepen your knowledge of the site and surrounding history

Operate wireless tour equipment and adapt to indoor/outdoor conditions

What You Bring

Outgoing, enthusiastic, and service-driven personality

Strong communication skills in English; Portuguese and Spanish required; additional languages a plus

Passion for history, art, architecture, or NYC landmarks preferred

Punctual, reliable, and comfortable leading groups

Ability to work flexible shifts, including mornings, evenings, weekends, and holidays

Team player with a positive, professional attitude

Physical Requirements

Walking and standing for the majority of the shift

Flexibility to work indoor/outdoor tours and changing weather conditions

Ability to adapt to variable schedules and physical activity throughout the day

Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.

Vacancy Status:This posting is for an existing vacancy.

Pay Range$20—$21 USD

WHAT WE OFFER

Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.

Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.

We Recognize Talent: We offer a variety of recognition programs for all levels of employees.

Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.

Bonuses: Are available for employee and client referrals for current employees.

Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.

Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

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Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.