VIP Hospitality Host (The Rink at Rockefeller)

#seasonal #temporary

Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership

Schedule: 25 hours/week | Rotating shiftsBusiness Hours: Monday–Sunday, 7:00AM – 1:00AM

Be part of the magic at one of New York City’s most iconic destinations.

SPS is seeking polished, personable, and service-driven VIP Hospitality Hosts to create memorable experiences for guests at The Rink at Rockefeller Center.

As a VIP Experience and Photography Host, you’ll welcome VIP guests, guide them through their skate experience, anticipate their needs, and help capture picture-perfect moments with Rockefeller Center’s iconic holiday backdrop.

What You’ll Do

Deliver warm, personalized VIP hospitality from arrival to departure

Welcome guests, verify tickets, provide wayfinding, and assist with the VIP Skate experience

Capture high-quality guest photos at signature locations, including the Christmas Tree and Holiday Chalet

Help guests pose naturally and confidently for memorable photos

Operate camera and tripod equipment — full training provided

Assist with skate rentals, guest flow, retail transactions, and general Skate House operations

Keep VIP and photography areas polished, organized, and guest-ready

What We’re Looking For

Warm, confident, and polished guest presence

Strong communication and customer-service skills

Hospitality, guest services, events, retail, or photography experience preferred

Photography experience is highly desirable but not required

Comfortable learning camera equipment and posing techniques

Able to thrive in a fast-paced, high-volume environment

Available for weekends, holidays, early mornings, evenings, and peak periods

Physical Requirements

Ability to stand and move around for extended periods throughout the shift

Ability to lift, carry, and reposition photography equipment and other job-related items as needed

Comfortable working on or near the ice and in both indoor and outdoor areas

Ability to work in changing winter conditions, including cold temperatures, rain, snow, and wind

Ability to safely operate camera equipment in both tripod and free-standing setups

Love hospitality, photography, and creating unforgettable experiences? We’d love to meet you.

Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.

Vacancy Status:This posting is for an existing vacancy.

Pay Range$21—$24 USD

WHAT WE OFFER

Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.

Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.

We Recognize Talent: We offer a variety of recognition programs for all levels of employees.

Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.

Bonuses: Are available for employee and client referrals for current employees.

Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.

Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.