Specialist Oncology Clinical Ops - Cancer Center
Required skills
- Oncology
- Clinical Ops
- Cancer Center
- physician liaison
- healthcare professionals
- WRVUs
- patient satisfaction scores
- Epic
- physician schedules
- productivity
Nice to have
- network development
- hospital marketing
- business development
Role summary
St. Elizabeth Healthcare is seeking a Specialist Oncology Clinical Ops for their Cancer Center. This role serves as a physician liaison, facilitating communication with referring healthcare professionals and managing physician practice operations. Responsibilities include physician reporting on key statistics (WRVUs, patient satisfaction, productivity), managing provider relationships, designing efficient services, overseeing expenses, and ensuring physicians have necessary tools and training. The role also involves creating schedules, managing call rotations in QGenda, closing EPIC templates, completing timecards, coordinating provider events, and assisting with provider onboarding and credentialing. Proficiency in Microsoft Office and Workday is required.
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Job Type:
RegularScheduled Hours:
40💙 Why You’ll Love Working with St. Elizabeth Healthcare
At St. Elizabeth Healthcare, every role supports our mission to provide comprehensive and compassionate care to the communities we serve. For more than 160 years, St. Elizabeth Healthcare has been a trusted provider of quality care across Kentucky, Indiana, and Ohio. We’re guided by our mission to improve the health of the communities we serve and by our values of excellence, integrity, compassion, and teamwork. Our associates are the heart of everything we do.
🌟 Benefits That Support You
We invest in you — personally and professionally.
Enjoy:
- Competitive pay and comprehensive health coverage within the first 30 days.
- Generous paid time off and flexible work schedules
- Retirement savings with employer match
- Tuition reimbursement and professional development opportunities
- Wellness, mental health, and recognition programs
- Career advancement through mentorship and internal mobility
Job Summary:
St. Elizabeth Healthcare is hiring for a Specialist Oncology Clinical Ops for our Cancer Center.Shift/Hours: Full Time, 40 hours/week, 1st shift 8:00A - 4:30P
Job Description:
The primary goals of this position are to serve as a physician liaison, facilitate effective communication with referring health care professionals, and ease access to system services, reporting of key statistics such as WRVUs, patient satisfaction scores, Epic proficiency, physician schedules, and productivity. Share information / promote utilization of Medical Staff resources and compliance. This position will serve to manage the physician practice operations of SEH Cancer Care.
Physician Reporting:
- Conducts regular visits with physicians, serving as a resource for timely issue resolution and information sharing.
- Physician reporting to include but not limited to:
- Worked RVUs
- Productivity measures
- Patient satisfaction scores
- Associate engagement
- Timely documentation/closing encounters
- Timely charge entry
Provider Relations:
- Responsible for the relationships between the hospital, employed physician organization and community-based private practice physician groups. Manage physician schedules.
- Develop, promote and maintain professional relationships, both internally and externally.
- Design/implement efficient services, offer revenue enhancements, monitor expenses, benchmark, encourage service excellence and provide effective communications.
- Delegate and check daily assignments. Prioritize and delegate tasks and projects within the department.
- Ensure physicians have tools required to carry out day to day operation
- Assures physicians are scheduled for and receive all education and training related to Epic upgrades/changes
- Enters providers’ Expense Reports in Workday
Administrative Support:
- Coordinates provider led symposiums
- Enters Cancer Center Directors’ Expense Reports in Workday
- Plan and execute provider collaboration events
- Physician Scorecards
Provider Scheduling:
- Creates yearly inpatient rounding schedule for both MDs and APRNs
- Enters rounding and call schedule into QGenda and maintains any changes
- Closes/Open EPIC templates according to rounding/call schedule
- Completes APRN timecards weekly ensuring accurate PTO entry
Provider Onboarding:
- Coordinate interview of APP and provider candidates
- Assist Medical Affairs with onboarding activities of new Medical Staff members including hospital tours and attendance at new provider meetings / events for all SEP employed and contracted providers
- Support credentialing activities.
- Performs other duties as assigned.
Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.
Qualifications:
Education, Credentials, Licenses:
- High school diploma
Specialized Knowledge:
- Candidate must have strong oral and written communication skills, strong reporting skills and the ability to develop strong interpersonal relationships.
- Ability to be organized, self-directed, and multi-task in a busy environment.
- Proficient with Microsoft Office.
Kind and Length of Experience:
- Five (5) years of experience in physician relations, network development, medical office, or a similar role in hospital marketing, medical affairs, or business development.
FLSA Status:
Non-ExemptRight Career. Right Here. If you're looking for the right careers in healthcare, the right place to be is at St. Elizabeth. Join us, and you'll take pride in the level of care we offer our community.
