Community Transportation Coordinator

Employment Type:

Shift:

Description:

COMMUNITY TRANSPORTATION COORDINATOR

SUMMARY AND PURPOSE:

To assist Saint Alphonsus Health System clinics and departments in the safe, prompt, and reliable transportation for patients by providing options and resources. Coordinates access to available services provided through the Community Services Department including, but not limited to, lodging, meals, and transportation assistance, wayfinding, and Cultural and Language Appropriate Services. Acts as a liaison between a wide variety of clinical and non-clinical staff, physicians, contractors, patients and families in order to accomplish effective, timely delivery of services to patients, families, customers and employees.

REQUIREMENTS:

• Associate degree in healthcare, business, human services or social sciences such as psychology or social.
• Minimum of 2 to 3 years of experience in health care or hospitality, with understanding of health care processes and systems.

WHAT YOU WILL DO:

1. Meets SAHS's Guiding Behaviors and Caring Standards including interpersonal communication and professional conduct expectations with all co-workers, other departments, with patients, visitors and community senior care providers.

2. Knows, understands, incorporates, and demonstrates the Organization's Mission, Vision, and Values in behaviors, practices, and decisions.

3. Coordinates the provision of Culture and Language Appropriate Services (CLAS) and transportation resources available in accordance with Federal and other regulatory agency guidelines, including but not limited to the Federal CLAS standards, JCAHO standards, and CMS standards as regulated by the Office for Civil Rights and Trinity Health Transportation Policies.

4. Serves as a resource for medical staff and care providers in facilitating the delivery of CLAS and offering transportation resources across the continuum of care to a diverse patient population. Works closely with community organizations, case managers, and other community agencies to facilitate Language-appropriate access and transportation resources to the Saint Alphonsus healthcare system, including but not limited, to Saint Alphonsus Inpatient and Outpatient services, SAMG Clinics, STARS, and Cancer Care Centers. Demonstrates a high level of proficiency in understanding the complex cultural, socio-economic and political issues surrounding access to, and delivery of, healthcare to patients from a wide range of demographic backgrounds.

5. Develops and maintains other associated Community Services department databases, including schedules, billing and reimbursement records, compliance and accountability logs.

6. Coordinates services available to patients and families within the Access Transportation Program, the Community Services Department and transportation Resources. These services include but are not limited to lodging and transportation assistance. Acts as a liaison between staff, vendors, providers and contractors to coordinate and meet the needs of patients, families, customers and employees.

7. Educates department managers and staff regarding appropriate administration and utilization of programs available to patients, families, customers and employees.

8. Excellent customer service skills including listening, critical thinking and complex problem solving abilities as well as attention to detail.

9. Demonstrated ability to coordinate effectively in an organized, professional, principled, and empathetic manner, and able to work with a wide variety of people under adverse conditions.

10. Demonstrated excellent oral and written communication skills and facilitation skills.

WHY SAINT ALPHONSUS?

• We are serious about fostering an environment focused on personal and professional growth and offer opportunities that empower our colleagues to develop their careers.
• Saint Alphonsus Health System is a four-hospital regional, non-profit, faith-based, Catholic ministry with over 4,300 associates and a 950+ medical staff which serve 700,000 people in Idaho and Oregon.
• We are anchored by the only Level II Trauma Center in the region, Saint Alphonsus Regional Medical Center (Boise), providing the most experienced care to the most critically ill patients.
• Centers of Excellence include: Cardiovascular, Neuroscience, Oncology, Orthopedics, Trauma & Emergency and Women's & Children's.

Colleagues of Saint Alphonsus Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health!

Visit www.saintalphonsus.org/careers to learn more about the benefits, culture, and career development opportunities available to you at Saint Alphonsus Health System.

Saint Alphonsus and Trinity Health are committed to promoting diversity in its workforce and to providing an inclusive work environment where everyone is treated with fairness, dignity and respect. We are committed to recruit and retain a diverse staff reflective of the communities we serve. Saint Alphonsus and Trinity Health are equal opportunity employers and prohibit discrimination against any individual with regard to race, color, religion, gender, marital status, national origin, age, disability, sexual orientation, or any other characteristic protected by law.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.