Market Manager

Some of what you will do:

The Market Manager is a localized multi-unit retail leader responsible for delivering sales growth, operational excellence, customer experience, and talent development across an assigned market of approximately 4-5 stores, while continuing to directly lead one Market Anchor Store.

The Market Manager is accountable for both Anchor Store performance and assigned market results, including sales results, customer experience, execution standards, coaching quality, operational consistency, talent development, and leadership bench strength. The Market Anchor Store serves as the market leadership, training, and execution hub for General Managers, Assistant Managers, Supervisors, and high-potential leaders.

Specifically, You Will:

Market and Anchor Store Leadership

• Lead the assigned Market Anchor Store as a high-performing, standard-setting location that models strong sales routines, operational discipline, customer experience, talent development, and brand execution.

• Maintain direct accountability for the Anchor Store’s day-to-day performance, including sales, contribution, labour management, customer experience, merchandising, compliance, associate engagement, and expense control.

• Lead an assigned market cluster of approximately 4-5 stores by providing frequent coaching, follow-up, and execution support to store leaders within the market.

Sales Growth and Customer Experience

• Drive sales performance across the Anchor Store and assigned market by reinforcing customer-first behaviours, sales routines, conversion opportunities, basket-building behaviours, services attachment, and referral-based business development.

• Identify sales gaps, customer experience opportunities, and priority stores requiring targeted support, then build practical action plans with store leaders.

Operational Excellence and Execution

• Ensure consistent execution of brand standards, merchandising standards, planograms, promotional readiness, inventory routines, task completion, health and safety expectations, asset protection routines, and privacy requirements across the Anchor Store and assigned market.

Talent Development, Coaching, and Succession

• Coach General Managers, Assistant Managers, Supervisors, and high-potential leaders within the assigned market through regular one-on-ones, store visits, observation, feedback, recognition, and action planning.

• Partner with store leaders to identify talent gaps, succession opportunities, development plans, bench strength, and readiness for future roles.

Financial Management and Performance Analysis

• Monitor and analyze sales, margin, contribution, labour, customer experience, services performance, and operational dashboards for the Anchor Store and assigned market.

• Review P&L results, sales dashboards, labour dashboards, customer satisfaction reports, conversion reports, training reports, and other business metrics to identify gaps and opportunities.

Some of what you need:

• Successful completion of high school is preferred.

• Post-secondary education in business, retail management, operations, leadership, or a related field is considered an asset.

• Strong business acumen with the ability to understand sales, margin, contribution, labour, customer experience, and operational performance.

• Strong talent assessment and succession planning capability.

• Strong comfort with dashboards, scorecards, reports, Microsoft tools, and internal communication platforms.

• Ability to identify performance gaps, diagnose root causes, and build practical recovery plans.

• 7+ years of progressive retail leadership experience preferred.

• Previous General Manager, senior store leader, high-volume store leader, or equivalent multi-unit retail leadership experience preferred.

• Demonstrated accountability for sales, service, customer experience, operational execution, labour management, and financial performance.

• Proven experience coaching leaders, developing talent, building succession plans, and improving performance through follow-up and accountability.

• Experience leading through change, executing company initiatives, and partnering cross-functionally with field and support teams.

• Strong understanding of multi- store or big box retail store operations, merchandising, labour, AP, H&S, customer experience, services, and sales execution.

Physical demands/working conditions:

• Field-based retail leadership role.

• Regular presence required in the Market Anchor Store with regular travel required to assigned market stores.

• Schedule flexibility required to support store visits (including 2 weekends monthly), peak periods, business needs, training, meetings, and urgent operational issues. 

Some of what you will get:

• Associate discount

• Health and Dental benefits

• RRSP/DPSP

• Performance bonuses

• Learning & Development programs

• And more...

#MakeAnImpact 

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.
About the Team At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.
We are building an inclusive and diverse team Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.