Defense and Space Manufacturing

IT Support Technician

Jacksonville, FLOnsiteFull TimePosted 1 month ago

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Required skills

helpdesk
Tier 1/2
desktop support
hardware deployment
software troubleshooting
user lifecycle
account management
Active Directory
Entra ID
Azure AD

Nice to have

CompTIA A+
CompTIA Network+
CompTIA Security+
Modern Desktop Administrator
cleanroom
laboratory

Role summary

Star Catcher is seeking an IT Support Technician in Jacksonville, Florida, to support its rapidly scaling team. This role is the primary technical contact for employees, responsible for resolving hardware, software, and peripheral issues to ensure smooth operations. Key responsibilities include helpdesk and desktop support, hardware deployment, system troubleshooting, user lifecycle management, identity administration, and IT compliance enforcement, particularly in accordance with NIST SP 800-171 and CMMC guidelines. The position also involves supporting lab IT infrastructure and adhering to ITAR/EAR export control protocols. The ideal candidate has an Associate degree or equivalent experience, strong troubleshooting skills with Windows, macOS, and M365/Google Workspace, and familiarity with identity management tools.

Power the future of space at Star Catcher

Star Catcher is building the first energy grid in space to power the orbital economy.Today’s spacecraft must generate all of their own power, which caps what they can do and how long they can operate. But what if they could “plug” into a grid, the way buildings do on Earth? Instead of cables and outlets, Star Catcher is building the technology to wirelessly beam energy to spacecraft’s existing solar panels when and where they need it.Be an early member of a team building an entirely new energy infrastructure at scale to power the next frontier.

Star Catcher Industries, Inc. (Star Catcher) located in Jacksonville, Florida, is building the first power grid in space. We are seeking an energetic, detail-oriented, and customer-focused IT Support Technician to support our rapidly scaling team across our corporate offices and new high-tech facility in Jacksonville, Florida—featuring clean rooms, optical labs, and machine shops. In this role, you will be the primary technical contact for employees, ensuring rapid resolution of hardware, software, and peripheral issues to keep our fast-paced engineering teams running smoothly. Operating directly at the intersection of enterprise IT, specialized hardware labs, and defense-grade security protocols, you will ensure our workforce is supported by high-velocity, reliable, and compliant IT operations.

Key Responsibilities

Helpdesk & Tier 1/2 Desktop Support

Issue Resolution: Serve as the first point of contact for employee technical requests, managing and resolving helpdesk tickets efficiently within established SLA windows.

Hardware Deployment: Provision, configure, deploy, and maintain desktop hardware, laptops (Mac & Windows), mobile devices, monitors, and specialized lab peripherals.

System Troubleshooting: Troubleshoot operating system issues (Windows 10/11, macOS, Linux), software applications, printers, audio/visual conference room equipment, and network connectivity problems.

User Lifecycle Operations & Access Management

Onboarding & Offboarding: Manage user onboarding and offboarding workflows, including account creation, group assignments, hardware provisioning, software licensing, and access revocations.

Identity Administration: Administer identity and access tools, including Active Directory, Entra ID (Azure AD), Google Workspace / Microsoft 365, and password management systems.

User Support & Guidance: Educate employees on IT self-service tools, standard workstation setups, and corporate technology policies.

Asset Management, Lab IT & Infrastructure Support

Inventory Control: Maintain accurate inventory tracking for all hardware assets, software licenses, cleanroom peripherals, and spare technical equipment.

Lab & Hardware Support: Assist Systems & Network Engineers with physical IT installations, server room rack wiring, patch panel management, and workstation setups in cleanroom/lab environments.

Endpoint Management: Support endpoint management tools (e.g., Jamf, Intune) to ensure all workstations receive timely operating system patches, software updates, and antivirus updates.

IT Compliance & Operational Security

Cybersecurity Compliance: Enforce baseline cybersecurity controls and data handling policies across all endpoints in accordance with NIST SP 800-171 and CMMC compliance guidelines.

Export Control Governance: Ensure strict adherence to ITAR/EAR export control protocols regarding user access, system permissions, and physical hardware handling.

Escalation Management: Escalate complex system failures, security anomalies, or high-level network outages promptly to senior IT engineering leads.

Qualifications & Requirements

Core Qualifications

Education: Associate degree or vocational certification in Information Technology, Computer Science, or a related discipline (or equivalent practical hands-on experience).

Experience: Track record of hands-on IT helpdesk, desktop support, or field service experience—preferably in a fast-paced hardware engineering, manufacturing, or defense environment.

OS & Software Proficiency: Strong troubleshooting experience with Windows 10/11, macOS, Microsoft 365, Google Workspace, and standard productivity tools.

Identity & Access Management: Familiarity with user account management in Active Directory, Entra ID (Azure AD), and enterprise SSO platforms.

Hardware & Peripherals: Hands-on experience assembling, configuring, and repairing PC/Mac hardware, dock stations, printers, and A/V equipment.

Customer Service Orientation: Exceptional interpersonal and communication skills with a patient, solution-oriented approach to user support.

Security & Export Control: Must be a U.S. Person (U.S. Citizen or Lawful Permanent Resident) due to ITAR/EAR export control compliance requirements.

Preferred Qualifications

Certifications such as CompTIA A+, CompTIA Network+, CompTIA Security+, or Microsoft Certified: Modern Desktop Administrator.

Prior experience supporting technical teams in cleanroom, laboratory, or machine shop environments.

Basic understanding of command-line interfaces (PowerShell, Bash) and network fundamentals (DHCP, DNS, IP addressing).

Help us deploy and scale space infrastructure that will drive our utilization of space forward! We offer a highly competitive benefits package including access to comprehensive medical, dental, and vision coverage, 401(k) retirement plan, life insurance, and paid parental leave, in addition to other benefits.

Star Catcher is an Equal Opportunity Employer; employment with Star Catcher is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

All offers of employment at Star Catcher are contingent upon results of a thorough background check and your ability to provide proof of eligibility to work in the US.

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

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