Mental Health Quality Assurance Manager
Required skills
- Quality Assurance Program
- auditing
- services
- Medi-Cal
- Los Angeles County
- regulatory agencies
- internal standards
- policies
- CCL
- DHCS
Nice to have
- supervisory role
- mental health experience
- BBS hours
- AMFT
- ACSW
- APCC
Role summary
The Mental Health Quality Assurance Manager is responsible for administering the Quality Assurance Program for the CRT, ensuring conformity with Medi-Cal, Los Angeles County, regulatory agencies, and internal standards. This role involves auditing documentation, overseeing staff audits, preparing for certification reviews (County, State, TJC), and implementing training regimens for chart and incident documentation. The manager will oversee the Continuous Quality Assurance program, maintain CQI data, facilitate CQI Council meetings, and manage Medical Records forms and QA efforts. They will also coordinate with Research, IT, EMR, and Finance departments, represent the organization on QA/QI committees, and oversee the Safety Committee to maintain safety practices and the overall environment of care. Preferred experience includes management/supervisory roles and mental health experience.
Partner with us in making a positive change!
Join a team where your work truly matters. We're proud to have been certified as a Great Place to Work for 8 years by our own employees. We invite you to partner with us in our mission to improve mental healthcare.
Job Title:
Mental Health Quality Assurance ManagerDivision/Program:
Olive View Crisis Residential Treatment - Central StarStarting Compensation:
69,916.88 - 72,079.26 USD Per YearWorking Location:
Sylmar, CAWorking Hours/Shift:
Monday- Friday 9am-5:30pmWhy Join Our Team?
- Competitive Compensation: Offering a salary that matches your skills and experience.
- Generous Time Off: Enjoy ample vacation and holiday pay.
Comprehensive Benefits Package:
- Employer-paid medical, dental, and vision coverage.
- Additional voluntary benefits to support your lifestyle.
Professional Growth Opportunities:
- On-the-job training with access to paid CEU opportunities.
- Career development programs designed to help you grow.
- Supervision for BBS hours for AMFT, ACSW, and APCC professionals (where applicable).
Employee Recognition & Rewards: A culture that celebrates and rewards your hard work and dedication
What you bring to SBHG (Qualifications):
Education & Experience Required:
- Bachelors in management, or child counseling, development or psychology, or related social science field or LVN or LPT license.
- Two (2) years Quality Assurance or Medical Records experience
Preferred Experience:
- One (1) year in a management/ supervisory role
- One (1) year mental health experience
License Required:
- Must possess a valid CA driver's license and maintain a driving record that meets the company driver eligibility policy.
How you will make a difference (Job Overview):
The Quality Assurance (QA) Manager is responsible for administration of the Quality Assurance Program for the CRT. The position coordinates auditing of documentation and oversees the auditing of documentation of services by staff to assure conformity with Medi-Cal, Los Angeles County, regulatory agencies, and internal standards and policies. Position participates in the preparation for and corrective actions that may be needed for County, State, TJC and other stakeholder certification reviews. This position has rigorous oversite of facilities’ CCL, DHCS, LACDMH certification and review processes. This position has responsibility for oversight and implementation of the proper training regimen in reference to, but not limited to, chart and Incident documentation, QA requirements and coordinating additional training as needed. Position oversees the Continuous Quality Assurance program and maintains all CQI data, including facilitation of the CQI Council meeting and presentation as scheduled by SBHG. Oversees Medical Records forms and Quality Assurance efforts, as well as all audit and audit preparation activity. Participates and aids in the development of improved QA processes/procedures for the facilities. Coordinates with Research, IT, EMR, and Finance departments. Serves as representative on various county QA/QI committees. Oversees (or assigns the oversight of) the Safety Committee. Assists in the implementation of practices to aid in the maintenance of safety practices in the facility and overall environment of care.
Division & Program Overview:
Facility & Setting:
- 16-bed residential facility offering a short-term, home-like environment.
- 24/7 intensive treatment is designed as an alternative to hospitalization or urgent care.
Clinical Services: Comprehensive physical/psychological evaluations, mental health counseling, and case management.
Skills & Transition: Life-skills and interpersonal training, paired with dedicated assistance for locating permanent housing.
Learn more about SBHG at: https://www.starsinc.com/stars-inc/
For Additional Information:
samlopez@starsinc.comSimilar roles
- Mental Health Specialist II (OPT)Stars Behavioral Health Group · San Jose, CA · Onsite
- Mental Health Program CoordinatorStars Behavioral Health Group · Los Angeles, CA · Onsite
Quality Assurance SpecialistSanofi · Swiftwater, PA · Onsite- Retail Quality Assurance ManagerWoodforest National Bank · Texas, the Woodlands, TX · Onsite
- Manager Quality Assurance - Non CompHilton Grand Vacations · Honolulu, HI · Onsite
Quality Assurance SpecialistReyes Beverage Group · San Diego, CA · Onsite
