ADMINISTRATIVE ANALYST

Position Number: 22103868 
County: Pulaski 
Posting End Date: November 9, 2026

Work schedule is Monday-Friday 8am-4:30 pm occasionally may work until 5 pm.

This position is in the Criminal Background Unit of the Office of Performance and Engagement of the Division of Provider Services and Quality Assurance. The Administrative Analyst is responsible for reviewing and adjudicating criminal background checks to determine whether applicants are eligible for employment in long term care facilities. The position serves as the point of contact to respond to inquiries from providers and applicants. The position is not eligible for remote work.

Excellent communication skills (written and verbal), with the ability to clearly convey complex information.
Exceptional organizational skills, managing multiple tasks, deadlines and competing priorities.
Advanced knowledge and abilities in using Microsoft Office Suite, project management and database software, 
High level of attention to detail in all administrative duties and data management.
Experience presenting information in an administrative hearing setting.

The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.

Position Information

Job Series: Administrative Support

Classification: Administrative Analyst – Career Path

Class Code: PAS01P

Pay Grade: SGS05

Salary Range: $47,397 - $70,148

Job Summary

The Administrative Analyst plays a pivotal role in supporting the strategic operations of a department by providing advanced analytical, operational, and administrative support. This position requires the ability to manage complex tasks, evaluate processes, and implement improvements that enhance overall efficiency within the agency. The Administrative Analyst will collaborate with senior leadership, provide insight through data analysis, and contribute to the development of policies and procedures that support the agency’s goals.

Primary Responsibilities

Provide advanced administrative support to senior management, including scheduling meetings, preparing materials, composing correspondence, and conducting research as needed. Oversee and coordinate office operations, ensuring that processes are aligned with agency objectives. Ensure that all records, documents, and files are maintained in accordance with state laws and agency guidelines. Organize and manage both physical and digital records to ensure that information is easily accessible and complies with confidentiality requirements. Collect, analyze, and interpret a variety of data from internal and external sources to support the agency’s objectives. Prepare detailed reports and presentations based on data analysis, providing insights and recommendations to leadership for informed decision-making. Evaluate and assess current operational processes within the agency to identify inefficiencies, bottlenecks, or compliance issues. Recommend process improvements and assist in the development of procedures that streamline workflows and improve service delivery.

Knowledge and Skills

Ability to think critically and identify solutions to complex administrative and operational challenges. Excellent verbal and written communication skills, with the ability to convey complex information clearly to a variety of audiences. Exceptional organizational skills, with the ability to manage multiple tasks, deadlines, and competing priorities. Advanced skills in using Microsoft Office Suite (Excel, Word, PowerPoint), as well as project management and database software. Ability to work independently and handle complex administrative tasks with minimal supervision. High level of attention to detail in all aspects of administrative and data management, ensuring accuracy and quality in all deliverables.

Minimum Qualifications

A high school diploma or equivalent is required, plus three (3) years of experience in administrative roles.

Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.

Licensure/Certifications

N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.