CHIEF OF STAFF DEVELOPMENT TRAINING & CONTINUOUS QUALITY IMPROVEMENT

Department

Department of Administration

Division

Project/Program Management

Salary

$95,881.00 - $108,590.00

Job Profile

JC-02734600-99 - Chief of Staff Development, Training & Continuous Quality Improvement (Non-Union Executive Branch)

Scheduled Work Days & Work Hours

Job Requisition Number

JR104140 CHIEF OF STAFF DEVELOPMENT TRAINING & CONTINUOUS QUALITY IMPROVEMENT (Open)

Pay Grade

C00135 A

Classification

Chief of Staff Development, Training & Continuous Quality Improvement

Class Definition

GENERAL STATEMENT OF DUTIES: To be responsible for planning, directing and implementing a program of staff development, training and continuous quality improvement; to coordinate and oversee the department’s community relations activities; and to do related work as required.

SUPERVISION RECEIVED: Works under the administrative direction of a superior with considerable latitude for the exercise of initiative and independent judgement; work is subject to review through conferences and written reports for proficiency and conformance to departmental policies and procedures, goals and objectives and rules and regulations.

SUPERVISION EXERCISED: Plans, supervises and reviews the work of a professional, technical and clerical staff; provides direction and consultative assistance to staff involved with performance improvement activities.

ILLUSTRATIVE EXAMPLES OF WORK PERFORMED:

• To be responsible for planning, directing, and implementing a program of staff development, training and continuous quality improvement for all levels of staff.
• To coordinate and oversee the department’s community relations activities.
• To provide technical assistance to operating officials, supervisors and staff in identifying training needs, planning content of training programs, utilizing training procedures and techniques, developing training material and evaluating the results of training.
• To work closely with local specialized schools, colleges and industry in developing educational and training programs for staff.
• To develop and coordinate In-Service Training Programs as necessary.
• To coordinate and oversee the department wide Performance Improvement Program which meets or exceeds the requirements of related accreditation standards.
• To coordinate and oversee the implementation of the departmental wide performance improvement plan.
• To provide direction, consultation and just-in-time training to Continuous Quality Improvement (COI) Teams and their facilitators in the use of CQI tools and techniques and data collection and analysis.
• To assess the effectiveness of the department wide Performance Improvement Program through the use of staff and customer satisfaction surveys, outcome measures, benchmarking and whenever possible, through comparison to other like agencies or appropriate reference data bases.
• To assure the collection, analysis, publication and use of aggregate data in the development and implementation of department-wide training and education goals and objectives.
• To do related work as required.

REQUIRED QUALIFICATIONS FOR APPOINTMENT:

KNOWLEDGES, SKILLS AND CAPACITIES: A thorough knowledge of the methods, procedures and techniques of directing a staff development and training program for an administrative, professional, technical and clerical staff in a department providing services for children, adolescents and their families; a thorough knowledge of the principles, concepts and practices of continuous improvement programs and the ability to apply this knowledge on a department wide basis; a thorough knowledge of department organization and operations and the ability to work with and consult with the department’s administrative, professional and technical staff; the ability to identify training needs and to develop programs in response to those needs; the ability to write proposals, generate reports and write plans of corrections; the ability to communicate and work effectively with all department staff; and related capacities and abilities.

EDUCATION AND EXPERIENCE:

Education: Such as may have been gained through: possession of a Master’s Degree in Psychology, Social Work, Education, Administration, Business or related field; and

Experience: Such as may have been gained through: employment in a responsible administrative capacity in staff development training or a continuous quality improvement program.

Or, any combination of education and experience that shall be substantially equivalent to the above education and experience.

Supplemental Information

The Chief of Staff Development Training and Quality Improvement is responsible for supporting the planning, coordination, and implementation of staff development and training for the Rhode Island Department of Administration. Situated within the Office of Learning and Development under the Talent Management Unit, this position supports a culture of organizational learning, operational excellence, and data-informed performance improvement across all levels of the department. A central focus of this role is serving as the department's primary trainer and change management communicator for Workday, the state's HRIS and enterprise resource planning system. This position is responsible for developing and delivering end-user training, translating system updates and business process changes into clear, accessible learning experiences, and ensuring all staff are equipped to navigate Workday effectively and confidently.

Preferred Experience: Demonstrated experience in a staff development, organizational training, or continuous quality improvement capacity with particular emphasis on enterprise system training (Workday or comparable
HRIS/ERP platforms strongly preferred), end-user communication, and business process change management.

Benefits

For information regarding the benefits available to State of Rhode Island employees, please visit the Office of Employee Benefits' website at http://www.employeebenefits.ri.gov/.
 

Also, be advised that a new provision in RI General Law 35-6-1 was enacted requiring direct deposit for all employees. Specific to new hires, the law requires that all employees hired after September 30, 2014 participate in direct deposit. Accordingly, any employee hired after this date will be required to participate in the direct deposit system. At the time the employee is hired, the employee shall identify a financial institution that will serve as a personal depository agency for the employee.