Clinic Manager/Director – Outpatient SUD Treatment

About the job

At Steadfast Health, we're on a mission to deliver hope, healing, and long-term health to those experiencing substance use disorder, through best-in-class addiction treatment and an unwavering belief that lasting recovery comes from partnering with our patients as respected equals in their care journey. We're a passionate team striving to raise the standard of compassionate care for our patients, and we know that to do that, we must care for our people first.

Location: Steadfast is opening a location at 825 W. Florida St., Greensboro, NC 27406

Level & Compensation: This role will be hired at either the Manager or Director level, depending on the candidate's experience and scope of prior responsibility. We encourage candidates across this experience range to apply — we'll determine the right level together during the interview process.

Manager: Base salary $90,000 - $110,000, with a 10% performance-based bonus program

Typically 2+ years managing outpatient behavioral health/SUD clinic operations, with direct oversight of daily staffing, scheduling, and clinical workflow

Director: Base salary $110,000 - $130,000, with a 10% performance-based bonus program

Typically 5+ years in outpatient behavioral health/SUD clinic leadership, including direct P&L ownership and experience building or scaling a clinical team from the ground up

Is This You?

This role is built for someone who has managed the day-to-day of an outpatient behavioral health, mental health, or substance use disorder treatment clinic. You know what it means to run a clinic where clinical caseloads, harm reduction philosophy, and patient census directly shape daily operations, and you're fluent in the specific rhythms of behavioral health care delivery.

Why This Role Exists

We're hiring the founding Clinic Manager for our new outpatient SUD treatment center in Greensboro, NC. Steadfast Health operates clinics across multiple states, and Greensboro will be our next launch using a playbook refined through every prior launch: proven hiring processes, clinical protocols, and operational systems that let a new Clinic Manager focus on building a strong local team and culture rather than inventing infrastructure from zero.

This isn't a from-scratch build: you'll have the benefit of Steadfast's existing operational playbook, clinical standards, and organizational support, while still getting the ground-floor experience of shaping your own team and clinic culture from day one.

What You've Done Before

Managed daily operations of an outpatient behavioral health, mental health, or SUD clinic, including staffing, scheduling, and clinical workflow

Operated within a harm reduction, non-punitive care model — and can speak to how that philosophy shapes day-to-day decisions

Managed clinical caseloads and patient census alongside a clinical team (therapists, case managers, peer support staff, APPs)

Used behavioral-health-specific EHR and reporting tools to track KPIs like patient retention, no-show rates, and access times

Navigated the specific regulatory and accreditation landscape of behavioral health/SUD treatment (e.g., CARF, state SUD licensure requirements)

Responsibilities

Operations & P&L Management

Oversee day-to-day operations of the clinic, ensuring high-quality care delivery, strong team morale, efficiency, and compliance

Own the clinic's P&L, managing budgets, revenue, and expenses to drive financial sustainability and growth

Own key metrics such as retention, no-show rates, access times, and productivity to ensure the clinic meets its operational goals

Leadership & Team Development

Lead by example, mentor, and develop staff to cultivate a supportive, collaborative, and high-performing team environment

Ensure strong hiring, onboarding, and talent development processes to drive employee satisfaction and high-quality patient care delivery

Foster an environment where staff feel heard and supported, conducting regular 1:1s and team meetings to align goals, address challenges, and ensure accountability

High-Quality, Harm Reduction-Aligned Care

Champion a patient-first approach by providing clinicians with the resources and training they need to deliver exceptional, evidence-based care

Ensure that patient care is holistic, compassionate, non-punitive, and in line with best practices for substance use treatment, including our commitment to low-barrier, harm-reduction care

Foster a tightly integrated partnership with clinical leadership, ensuring that operational practices enable and enhance evidence-based care

Growth & Community Engagement

Partner with the Business Development team to strengthen relationships with community organizations, local health providers, and advocacy groups to build a strong community network around the clinic

Serve as a key operational liaison to hospital partners, ensuring a seamless, high-touch experience that reflects Steadfast's commitment to being a trusted extension of their care team — responsive, proactive, and solutions-oriented

Collaborate with other Steadfast Clinic Managers and leaders to share insights, align strategies, and drive operational excellence across the organization

Qualifications

Proven leadership experience managing outpatient clinic operations within a substance use disorder or behavioral health treatment setting

Direct experience operating within a harm-reduction, non-punitive care model

Track record of setting, monitoring, and achieving operational goals, with a focus on performance metrics and outcomes across a diverse team

Proficiency using data dashboards, behavioral-health EHR reporting tools, and Excel to track KPIs such as patient retention, access, and staff productivity

Skilled in leading data-driven performance improvement initiatives to elevate clinic performance and patient care quality

Solid understanding of patient care processes, regulatory requirements, and accreditation standards specific to SUD/behavioral health treatment settings

Strong interpersonal and team-building skills, with an ability to develop, engage, and inspire diverse clinical and operational team members

Ability to manage crises with empathy, professionalism, and poise while supporting your team through challenges

A natural relationship-builder with deep community ties, capable of fostering strong partnerships with local organizations and healthcare providers

A passionate advocate for Steadfast Health's mission of providing low-barrier, non-punitive, harm-reduction substance use disorder care

Schedule: Monday - Friday, 8:30a - 5:00p local time. This schedule may evolve based on organizational needs, and flexibility may be required as Steadfast Health continues to grow.

Some of the Benefits

Healthcare Coverage: Medical, dental, and vision insurance

Time Off: Flexible time off with generous PTO, floating paid holidays, and paid volunteer days

Re-Fuel Days: 4 additional paid days off per year for mental health, rest, or continuing education (CEU) activities

Continuing Education: Annual CEU support & ongoing paid training

Employee Assistance Program (EAP): Free, confidential access to therapist sessions, legal guidance, financial resources, health coaching, and more

401K Match up to 5%

100% employer-paid short-term and long-term disability and employer-sponsored life insurance

SoFi student loan interest rate discount, Rightway Health Concierge, 1 year free pet Telehealth through Pawp, and Perkspot Discount Marketplace

An opportunity to get in at the ground level and shape how we grow!

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Prolonged periods of sitting at a desk and working on a computer

Ability to operate standard office equipment (e.g., computer, keyboard, phone, printer) as part of regular work duties

Sufficient visual acuity to read and analyze data on screens and in printed reports

Manual dexterity sufficient to type, use a mouse, and handle office tools and documents

Ability to participate in virtual meetings with both audio and visual components (e.g., Zoom, Teams)

Ability to navigate outpatient clinic spaces, including group therapy rooms, counseling offices, waiting areas, and common areas

Work may involve exposure to high-stress situations, including patient de-escalation, requiring emotional resilience, professionalism, and trauma-informed skills

Ability to remain on your feet for extended periods, including walking and standing during clinic operations

Ability to occasionally lift and carry office supplies or clinic materials weighing up to 20 pounds

Ability to respond to emergency situations, which may require quick mobility and/or providing assistance to ensure patient or staff safety

Ability to manage and oversee the physical environment of the clinic to ensure it is maintained in accordance with health and safety standards

Investors & Partners

Steadfast Health is proudly funded by Google Ventures (GV) and launched out of Triple Aim Partners. Since 2019, Triple Aim Partners (TAP) has partnered with entrepreneurs across the healthcare ecosystem to build transformative organizations, all with the mission of achieving the Triple Aim (better patient experience, better population health, and lower healthcare costs for all). TAP emphasizes the importance of creating strong, front-line focused company cultures that enable high-quality patient care.