Dealer Reimbursement Analyst

The Dealer Reimbursement Analyst supports the accurate, timely, and compliant review of dealer labor-rate, parts-markup, and other reimbursement requests for the North America Warranty Department. The role evaluates dealer submissions against applicable requirements, coordinates with internal teams and external processing partners, maintains complete case documentation, and communicates clear outcomes to dealers and stakeholders.

The ideal candidate combines automotive warranty knowledge, analytical judgment, attention to detail, and strong written communication. This role uses standardized processes, reporting tools, and Microsoft 365 solutions to manage workload, identify risks, and support consistent reimbursement decisions across the dealer network.

Duties Include:

· Review dealer labor-rate, parts-markup, and related reimbursement submissions for completeness, accuracy, and alignment with applicable franchise statutes, policies, and standard operating procedures.

· Analyze repair-order samples and supporting documentation, identify qualifying and non-qualifying transactions, validate calculations, and document the basis for each recommendation or decision.

· Manage all requests from intake through final disposition, including follow-up for missing information, status tracking, escalation of material risks, and timely dealer communication.

· Maintain accurate and complete records within tracking system to support transparency, auditability, and reporting.

· Coordinate with third-party processing resources to clarify requirements, resolve quality issues, and support accurate and timely completion of assigned reviews.

· Prepare clear dealer-facing and internal communications, including information requests, deficiency notices, approval or rejection notices, and escalation summaries.

· Use analytical tools, dashboards, and Microsoft 365 applications to evaluate requests and support consistent decision-making.

· Contribute to standard operating procedures, job aids, process controls, and continuous-improvement initiatives that strengthen quality, cycle time, compliance, and customer experience.

· Partner with Warranty leadership, Legal, Finance, field teams, dealers, and other stakeholders to resolve complex reimbursement questions and support business objectives.

Basic Qualifications

· Bachelor’s degree in Business, Finance, Automotive Technology, Data Analytics, or a related field.

· Minimum 5 years of relevant work experience in Finance, Automotive Technology, Data Analytics, or a related field

· Ability to interpret detailed business requirements, policies, statutes, and supporting documentation and apply them consistently to individual cases.

· Strong analytical and problem-solving skills, including calculation validation, exception identification, and evidence-based decision support.

· Strong organization and case-management skills with the ability to manage multiple requests, deadlines, and follow-up actions.

· Clear written and verbal communication skills with the ability to explain requirements and decisions to dealers and internal audiences.

· Proficiency with Microsoft 365 applications, especially Excel, Outlook, Teams, SharePoint, PowerPoint, and Copilot.

Preferred Qualifications:

· Experience in automotive warranty, dealer operations, reimbursement processing, claims administration, auditing, or a related operational function.

· Experience reviewing repair orders, customer-pay transactions, dealership financial documentation, or retail service records.

· Experience working with third-party processing partners, quality-control reviews, and KPI-based operational management.

· Knowledge of dealer labor-rate and parts-markup reimbursement methodologies and applicable state franchise-law requirements.

· Experience with Power BI, data visualization, workflow automation, or comparable analytical tools.