Enterprise Request Fulfillment (ERF) Manager
Required skills
- Enterprise Request Fulfillment
- ERF
- Account Management
- Provisioning
- Access Control
- Entitlement
- User Administration
- IT Operations Leadership
- Identity and Access Management
- Active Directory
Nice to have
- ISO 9001
- ISO 20000-1
- ISO 27001
- CMMI-SVC Level 2
Role summary
Strategic Operational Solutions (STOPSO) is seeking an Enterprise Request Fulfillment (ERF) Manager to oversee account management, provisioning, access control, entitlement, and user administration services. This role involves managing ERF activities, coordinating provisioning/de-provisioning, workload management, monitoring SLA performance, conducting audits, and collaborating with Cybersecurity and Active Directory teams. The position requires a Bachelor's degree in IT or related field, five years of IT operations leadership experience, and experience managing identity and access management operations. The role can be filled onsite at a Government facility or a contractor-provided facility.
Brief Overview of Position:
Strategic Operational Solutions (STOPSO) is seeking candidates for the Enterprise Request Fulfillment (ERF) Manager role that that serves the organization. This role could be filled both onsite at a Government facility or at a contractor provided facility.
STOPSO is ISO 9001, ISO 20000-1, ISO 27001 certified and CMMI-SVC Level 2 appraised IT Services and Solutions company. We look for talented people to join our Team to develop and deliver solutions. Our environment is cutting-edge and highly rewarding, our team members are constantly learning and sharing their knowledge with our customers and each other. Our employees receive recognition for the solutions they provide to our customers and the value they bring to our company. Consider joining us today to make a difference.
Primary Responsibilities:
The Enterprise Request Fulfillment Manager directs all account management, provisioning, access control, entitlement, and user administration support services provided to the client.
Additionally, in this position you will:
- Manage all ERF and Account Management activities.
- Oversee account provisioning and de-provisioning operations.
- Coordinate workload management and staffing.
- Monitor access management SLA performance.
- Perform audit reviews and compliance reporting.
- Coordinate with Cybersecurity and Active Directory teams.
- Develop process improvements and workforce metrics.
Qualifications:
- Bachelor's degree in Information Technology or related field.
- Five (5) years of IT operations leadership experience.
- Experience managing identity and access management operations.
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