Strategic Communications Verified
Information Technology, IT Services, Managed Services, Telecommunications Infrastructure
IT Operations Manager
Louisville, KYHybridFull TimeManager / HeadPosted 1 month ago
Required skills
- Windows Server
- AWS
- Microsoft Azure
- PowerShell
- Python
- Bash
- LAN/WAN
- Routing
- Switching
- Firewalls
Nice to have
- Information Technology
- Linux
- Power Automate
Role summary
A rapidly growing IT services company is seeking an experienced IT Operations Manager to oversee the day-to-day functions of their IT team. This role is responsible for managing server, network, and cloud infrastructure projects, ensuring system integrity, and driving project completion. Key responsibilities include developing Standard Operating Procedures, managing risk and compliance, leading change management processes, handling escalations, and providing technical training to staff. The ideal candidate will have 5+ years of IT experience, with a minimum of 2 years in system administration, and possess deep knowledge of Windows Server, cloud platforms (AWS, Azure), networking, and scripting/automation.
Position: IT Operations Manager Location: Louisville, KY - Travel required – estimated at approximately 10-15% (local and domestic).This will be an onsite position working at our Louisville HQ. Hybrid schedule may be permitted at the discretion of employee’s supervisor. Shift: Primarily 1st, Full-time, Monday through Friday, estimated to average 45 to 50 hours per week, will require occasional after-hours support for project demands
Does the opportunity to be part of a rapidly growing company in the IT services industry pique your interest? We are looking for an experienced IT professional to join our team. Mission: This role will have responsibility for managing the day-to-day functions of the IT team and guiding the team to meeting SLA timeframes. This role will prioritize the company’s IT system integrity and drive project completion. Responsibilities include but are not limited to: Key Responsibilities:
Work is generally sedentary in nature, but may require standing and walking for up to 20% of the time. The work environment is generally favorable. Lighting and temperature are reasonable. Work is generally performed within an office environment, with standard office equipment available. Should be able to lift up to 50 lbs. without assistance.
Require use of multiple computer monitors and software programs simultaneously, desk phone, mouse and keyboard.
Benefits: Medical Insurance, Dental Insurance, Life Insurance, Vision Insurance, Long-term and Short-term Disability Insurance, 401k Plan, Paid Vacation Days, Paid Sick Days, Paid Holidays
Other Benefits: Dog-friendly corporate office, wellness incentives, referral bonuses
Screening Requirements: Background Check, Drug Testing
Does the opportunity to be part of a rapidly growing company in the IT services industry pique your interest? We are looking for an experienced IT professional to join our team. Mission: This role will have responsibility for managing the day-to-day functions of the IT team and guiding the team to meeting SLA timeframes. This role will prioritize the company’s IT system integrity and drive project completion. Responsibilities include but are not limited to: Key Responsibilities:
- Project Ownership: Taking sole responsibility for the execution of the server, network, and cloud infrastructure projects.
- Daily Admin Management: Directing the daily tasks of system admins to ensure “the trains run on time.”
- SOP Development: Creating and enforcing Standard Operating Procedures for all technical upgrades, migrations, and maintenance.
- Risk & Compliance: Final sign-off on Risk Assessments and IT CAB approvals.
- Corporate Change Management(CMB): Managing the technical discovery phase and handling CMB Emergency escalations during system failures and root cause analyses.
- Maintenance Leadership: Leading afterhours systems changes and maintenance windows to minimize business downtime.
- Tactical One-on-Ones: Conducting weekly technical check-ins with admins to unblock project-level hurdles.
- Helpdesk Escalation: Immediate point of contact for helpdesk escalation tickets that need additional assistance and in charge of delegating out those tasks.
- Technical Trainer: Ensure the staff has the practical skills to maintain, troubleshoot, and optimize the organization’s technology infrastructure effectively.
Work is generally sedentary in nature, but may require standing and walking for up to 20% of the time. The work environment is generally favorable. Lighting and temperature are reasonable. Work is generally performed within an office environment, with standard office equipment available. Should be able to lift up to 50 lbs. without assistance.
Require use of multiple computer monitors and software programs simultaneously, desk phone, mouse and keyboard.
Benefits: Medical Insurance, Dental Insurance, Life Insurance, Vision Insurance, Long-term and Short-term Disability Insurance, 401k Plan, Paid Vacation Days, Paid Sick Days, Paid Holidays
Other Benefits: Dog-friendly corporate office, wellness incentives, referral bonuses
Screening Requirements: Background Check, Drug Testing
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