Stripe Verified

Fintech, Payments, Software-as-a-Service (SaaS)

Technical Account Manager, Platform

San Francisco, CAOnsiteFull TimePosted 1 month agoVisa sponsorship available

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Required skills

enterprise-level
client-facing
product sense
user-related problems
complex integration conversations
consultative
proactive
application programming interfaces
API concepts
Structured Query Language

Nice to have

payments industry
operations-focused mindset
process friction
scalable processes
small- to medium-scale projects
self-starting approach

Role summary

Stripe is seeking a Technical Account Manager, Platform to support its largest and most complex users. This role involves building long-term relationships, providing strategic consultation, and implementing operational solutions across areas like fraud, disputes, and global expansion. Responsibilities include leading technical integration conversations, explaining API concepts to technical customers, and utilizing SQL for basic queries. The ideal candidate will have 5+ years of enterprise-level, client-facing experience, strong product sense, excellent communication skills, and technical troubleshooting abilities. A Bachelor's degree is required. Preferred qualifications include experience in the payments industry and project management.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies, from the world’s largest enterprises to the most ambitious startups, use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a significant amount of work ahead. This is an opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships, we offer customized, strategic consultation and proactively identify opportunities to help businesses deliver more value to their customers, optimize their technical operations, and accelerate global growth with Stripe.

What you’ll do

Strategically support Stripe’s largest and most complex users.

Responsibilities

Provide a Gold Standard Experience to key stakeholders at your assigned accounts.

Work with the broader Operations team to share current-state context, resources, and knowledge that support a Gold Standard Experience across teams that interact directly with users through support channels, external documentation, product feedback, and product development.

Build long-term user relationships that increase loyalty to Stripe and its products.

Work cross-functionally, both internally and within users’ organizations, to provide and implement operational solutions across areas including fraud and disputes, declines, product adoption, and global expansion.

Partner with Account Management and other user-facing teams as part of a broader effort to support Stripe users.

Lead user-facing meetings in person and by video.

Contribute to the continued design of this support offering.

Create user-facing content that provides long-term solutions.

Who you are

We're looking for someone who meets the minimum requirements for the role. If you meet these requirements, we encourage you to apply. Preferred qualifications are a bonus, not a requirement.

Minimum requirements

5+ years of enterprise-level, client-facing experience.

Strong product sense and enthusiasm for solving difficult user-related problems.

Strong written and verbal communication skills.

Ability to lead complex integration conversations in a highly consultative and proactive manner.

Familiarity with application programming interfaces (APIs) and the ability to explain API concepts to Stripe’s largest and most technical customers.

Familiarity with Structured Query Language (SQL) and comfort building basic queries and modifying more complex ones.

Strong technical troubleshooting skills and comfort working with technical teams.

Strong client relationship management skills, including the ability to lead business and technical conversations with stakeholders at multiple levels of an organization.

Bachelor's degree is required.

Preferred qualifications

Experience in the payments industry

An operations-focused mindset, with the ability to identify and reduce process friction while building scalable processes.

Experience managing small- to medium-scale projects.

Strong organizational skills and a self-starting approach.

Ready to apply?

You'll be redirected to Stripe's application page.