Stripe Verified

Fintech, Payments, Software-as-a-Service (SaaS)

Program Manager, Deal Operations

RemoteRemoteFull TimePosted 1 month ago

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Required skills

deal policy
deal lifecycle
commercial transformation
CPQ governance
UAT
GTM
Salesforce
CPQ
Deal Approval
Contract Lifecycle Management

Nice to have

payments
SaaS
growth mindset
curiosity

Role summary

Stripe is seeking a Program Manager for their Global Business Services team, focusing on Business Practices. This role is responsible for establishing, managing, and improving policies and processes to enhance deal quality and velocity for the Go-To-Market (GTM) motion. The ideal candidate will have experience in deal policy and process within a hypergrowth technology organization, possess strong communication skills for senior stakeholder engagement, and excel at solving complex problems with limited oversight. Responsibilities include driving end-to-end deal lifecycle transformation programs, managing CPQ governance, and leading change management activities. This is a hybrid role requiring strong analytical and problem-solving skills.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Global Business Services’ (GBS) Business Practices team establishes and manages policies and processes for the GTM motion, including deal policy, approval and revenue contracting processes, and other deal related operations (e.g. misbilling, deal support models, etc). The team's reach is widespread across Stripe, not exclusive to one sales segment or geographical region; GBS drives change across go-to-market, positively impacting Stripe users, and cross-functional teams. GBS’s priorities are set through the direction of Stripe leadership and executive vision, partnership with sales and cross-functional organizations. This role sits within Global Business Practices’ Business Practices team, responsible for establishing, managing, and improving policies and processes to improve deal quality and velocity for Stripe.

What you’ll do

Our Program Managers are focused on solving GTM’s deal lifecycle challenges to create scalable and efficient deal policies and processes in support of commercial activities. We are looking for a self-starter who has demonstrated success dealing with ambiguous global-scale programs, with multi-layered stakeholder management and significant cross-functional team engagement. The ideal candidate will: (1) have deal policy and process background working at a hypergrowth technology/GTM org, (2) have superior communication skills to work across senior stakeholders across different functions, and (3) thrive when solving complex problems with limited oversight & incomplete data.

Responsibilities

Be accountable for building and driving large-scale deal lifecycle transformation program changes end-to-end, and be directly responsible for marshaling the cross-functional support and resources needed to accomplish your goals

Own Business Practices’ CPQ governance across the deal lifecycle by coordinating UAT for new features, ensuring all GA products are available in the CPQ, and establishing scalable best practices for evaluating and prioritizing new CPQ requests.

Manage directly (or coordinate) the ‘full-stack’ of change management activities across stakeholder engagement and creating champions, messaging/communication planning, support and enablement

Develop strong collaborative relationships with key stakeholders across Stripe across levels and functions

Work cross-functionally to proactively identify deal lifecycle improvement opportunities for the GTM teams spanning strategy, people, policy, process, and/or technology

Seamlessly prioritize among various projects and synthesize data to guide/support strategy and decision

Make exec level recommendations and drive decisions, where necessary

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

A strong track record of delivering global, complex enterprise deal lifecycle/commercial transformation programs with multiple constituents in a changing, ambiguous environment end-to-end

Experience with deal management processes, deal process related root cause analysis, and commercial agreements

7+ years of experience in program management, business operations, management consulting or a related discipline

Works well under pressure, with a high degree of adaptability and flexibility in a fast paced, rapidly changing environment

The ability to diagnose, simplify and structure problems and solutions while having command of “the details”

Enthusiastic “roll up your sleeves” mentality

Excellent analytical, presentation, and communication experience, influencing across all levels from front lines to executive stakeholders. You set a high-bar in terms of communication effectiveness.

Comfort with Excel and/or Google Sheet for analyzing large datasets

Prior experience with Salesforce, CPQ, Deal Approval, Contract Lifecycle Management tools

Preferred qualifications

Comfort operating with incomplete data and adapting / re-prioritizing activities as business needs change

Deep problem solving and analysis experience (solving business problems - commercial, operational, financial) in a sales-oriented environment

A growth mindset and innate curiosity where every interaction is an opportunity to learn and improve (yourself, and those around you)

You demonstrate leadership qualities throughout your work – taking ownership of challenges, selflessly supporting your colleagues, and setting the standard for quality in your deliverables

Prior experience with payments and/or SaaS

Sample Stripe interview questions

1
Explain the system design behind computing precise arrival times, factoring in historical traffic patterns and live telemetry data.
system designmedium
2
Design a system for managing a distributed cron job scheduler.
system designmedium
3
Break down the system design for a global digital learning environment including video hosting and user progress tracking.
system designmedium
4
Design a system for real-time processing of voice commands.
system designmedium
5
How would you design a flight booking system for a major airline?
system designmedium

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