Insurtech

Production Specialist

Houston, TXOnsiteFull TimePosted 1 month ago

Is this role right for you?

Upload your resume and get a skill-by-skill breakdown — see exactly where you match, where you're close, and what to highlight. Not a mystery percentage.

Get a tailored resume highlighting what this role needs.

Required skills

Project Scheduling
Coordination
Homeowners
Permits
Logistics
Materials
Dumpsters
Portable Toilets
Company Systems
Field Managers

Nice to have

conflict resolution
data entry
contract interpretation
professional demeanor
high-pressure situations
creative problem-solving

Role summary

Stronghouse is seeking a Production Specialist to manage the homeowner's remodeling journey. This role serves as the primary liaison between sales and production, coordinating project schedules, managing logistics (materials, dumpsters, permits), and ensuring customer satisfaction from onboarding to completion. The specialist will also manage 10-99 crews, ensure OSHA compliance, and troubleshoot issues. Requires 5+ years of experience in exterior home services, strong communication, organizational skills, and proficiency with Microsoft Office.

About Stronghouse

Strong on the Inside & Out. We know nothing's more valuable than what takes place on the inside of a home, the family moments that strengthen bonds. The lived experiences that shape communities. We believe our customers’ attention should be on nurturing and enjoying their interests and their families, not on roofs, siding, or windows. Our job is to make sure that it never changes. The Production Specialist ensures a smooth and positive experience for homeownersthroughout their remodeling journey. Serving as the main point of contact, this role bridges communication between sales representative and the production team, coordinating schedule, managing logistics and addressing concerns from project onboarding through completion.

Role Description and Expectations

Project Scheduling & Coordination• Schedule siding, roofing, decking, gutters, and window installations based on contract review and production needs• Communicate timelines and expectations clearly to homeowners• Apply, track and confirm required permits. Schedule final inspections as needed• Coordinate logistics for materials, dumpsters, and portable toilets• Maintain detailed project notes in company systems• Collaborate with Field Managers to track progress, flag issues, and resolve scheduling conflicts

Customer Experience & Communication•Identify job needs and order appropriately, make judgment calls based on project and business needs•Collaborate and problem solve with partners on the most effective solutions for jobs•Ability to outsource and manage a 10-99 crew, use autonomy on what crews to use for job based on geography, complexity of the project and customer•Set up site safety procedures to remain OSHA compliant•Serve as the sales representative primary contact, providing updates via phone, email and text•Address concerns promptly and escalate issues when necessary•Follow up post installation to confirm satisfaction before billing•Step in to assist other production roles as needed during absences.

Qualifications 

Excellent written and verbal communication skills

5+ years of experience in exterior home services (roofing, siding, windows, or similar)

Strong organizational and time management abilities

High attention to detail and accurate data entry habits

Confidence interpreting contract information to identify scheduling needs

Calm, professional demeanor in time-sensitive or high-pressure situations

Creative problem-solving and conflict resolution capabilities

Proficient with Microsoft Office and web-based platforms

Ready to apply?

You'll be redirected to Stronghouse's application page.

Production Specialist

Is this role right for you?

Required skills

Nice to have

Role summary

Similar roles

See how RiseMe works