Retail, Fashion, Apparel

Customer Experience Coordinator

Washington, DCOnsiteFull TimePosted 5 days ago

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Required skills

customer journey
store experience
clienteling
customer service
sales
professionalism

Nice to have

hospitality

Role summary

The Customer Experience Coordinator is responsible for creating a positive and memorable customer journey, acting as the store's lead brand ambassador. This role ensures exceptional service delivery, maximizes sales, and maintains a professional store environment. Key duties include exceeding client expectations, managing clienteling activities, ensuring seamless customer flow, and partnering with leadership to resolve service issues. The ideal candidate has previous experience in sales, hospitality, or service, with exceptional customer service and relationship-building skills, and strong professional communication abilities.

As a Customer Experience Coordinator, you help set the tone and ensure delivery of our Radically Personal customer journey. Consider yourself the store’s lead ambassador of the brand and point of reference for the customer. You support all activities necessary for the efficient operation of the store experience and provide exemplary service to maximize sales, promote the Company’s image of quality and professionalism. A Customer Experience Coordinator performs duties, in partnership with their management team, with the specific focus of shaping the store experience.

What you will do:

Ensures client expectation is exceeded at each visit and maintaining an environment focused on the client experience by utilizing hospitality tools provided

Ensure all employees present professionally for each customer interaction according to company policies and practice highest level of customer service to achieve maximum sales

Ensure clienteling activities are mapped for each guest

Ensure seamless efficiency and positive atmosphere in the customer experience

Partner with leadership and expert teams to proactively address service issues

Performing other duties assigned by store leadership team

Who you are:

Previous experience in sales, hospitality, and/or service

Exceptional customer service/clienteling skills and excited to build relationships

Professional verbal and written communication skills

Flexible work schedule, including evenings, weekends, and holidays

What you will get:

Competitive salary between $20 - $22 hourly for a full-time contract

A top-of-the-line training program, unique to the industry

A clothing allowance for each new season and a generous employee discount

Opportunity to build a career with one of the fastest growing companies in fashion opportunity to travel to other stores and abroad

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