Bilingual Contact Center Member Relationship Specialist - Part Time 30 Hours
Required skills
- Bilingual
- Member Relationship Specialist
- Part Time
- 30 Hours
- Saturday
- phone
- digital channels
- voice calls
- member needs
- financial well-being
Nice to have
- growth
- training
- cutting-edge digital tools
- modern contact center
Role summary
Summit Credit Union is seeking a part-time Bilingual Member Relationship Specialist to join their team, working 30 hours per week, primarily on Saturdays. This role focuses on serving members via phone and digital channels, understanding their needs, recommending financial products, and solving problems to strengthen their financial well-being. The ideal candidate has at least two years of experience in member service, call centers, financial environments, or sales, possesses strong communication skills, proficiency with digital tools and Microsoft Office, and a passion for service and relationship building. The position offers opportunities for growth and development within a supportive, modern contact center environment.
Join Summit Credit Union as a Bilingual Member Relationship Specialist 1- Part Time 30!
Are you passionate about helping people? Do you thrive in a fast-paced, member-focused environment and want to make a real difference—every Saturday? Are you longing to work with a team in person? If so, we want you on our team!
Why Summit Credit Union?
At Summit, we believe in making money management easier, more effective, and—yes—more fun for our members. As a Bilingual CC Member Relationship Specialist 1- Part Time 30 hours, you’ll be at the heart of our mission, connecting with members and building lasting relationships.
What You’ll Do:
- Serve members with excellence via phone and digital channels—voice calls are your top priority!
- Build trust and rapport by understanding members’ needs and recommending products and services that strengthen their financial well-being.
- Solve problems creatively and go above and beyond to exceed expectations.
- Take ownership of member situations, follow up as promised, and help us continually improve our service.
- Work every Saturday in a supportive, climate-controlled environment—perfect for those seeking part-time flexibility.
What You Bring:
- A passion for service and a knack for building relationships.
- Experience in member service, call centers, financial environments, or sales (at least two years in two of these areas).
- Strong communication skills and the ability to use digital tools and Microsoft Office.
- A team spirit—you’ll collaborate with colleagues and contribute to our positive workplace culture.
Perks & Details:
- Part-time role with required Saturday hours
- Opportunities for growth, training, and development
- Work with cutting-edge digital tools in a modern contact center
- Make a real impact in members’ lives—every day!
At Summit Credit Union, we are committed to providing Equal Employment Opportunity regardless of race, color, religion, sex, age, national origin, disability, military and veteran status, sexual orientation, gender identity, marital status or any other characteristic protected by local, state, or federal law. We embrace diversity and believe that inclusion is critical to our success as a credit union. Different makes us better. Employment decisions are made based on qualifications, merit and business need.
