Sun Tan City - Mason Group Verified
Beauty & Personal Care
General Manager in Training
Raleigh, NCOnsiteFull TimeManager / Head$16–$17 /hrPosted 10 days ago
Required skills
- sales
- client-centric experience
- sales expectations
- sales reports
- revenue
- expenses
- staffing levels
- customer service
- labor costs
- coach
Nice to have
- beauty industry
- customer service techniques
- operational practices
- planning skills
Role summary
The Salon Director in Training is responsible for driving store performance, ensuring superior client service, and maintaining operational excellence to meet or exceed productivity goals. This role involves managing and supervising Tanning Consultants, leading by example in all company operations, and fostering a sense of urgency to achieve objectives. The individual will be accountable for delivering an exceptional client experience, monitoring daily operations, establishing team goals, providing coaching and feedback, generating sales reports, managing inventory, and controlling revenue and expenses. The position requires the ability to work nights, weekends, and a standard workweek of 35-40 hours.
Benefits:
Job SummaryThe Salon Director in Training helps drive store performance, fosters superior client service, and maintains operational excellence to meet or exceed established productivity goals. This individual will manage and supervise Tanning Consultants to achieve company goals and will lead by example in all company operations. The Salon Director in Training fosters a sense of urgency to achieve objectives and holds the team accountable for delivering an exceptional client experience. Tasks & Responsibilities:Responsibilities and essential job functions include but are not limited to the following:
- Bonus based on performance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Job SummaryThe Salon Director in Training helps drive store performance, fosters superior client service, and maintains operational excellence to meet or exceed established productivity goals. This individual will manage and supervise Tanning Consultants to achieve company goals and will lead by example in all company operations. The Salon Director in Training fosters a sense of urgency to achieve objectives and holds the team accountable for delivering an exceptional client experience. Tasks & Responsibilities:Responsibilities and essential job functions include but are not limited to the following:
- Monitor and manage daily operations of the salon in a fast-paced environment.
- Lead by example in all company operations including creating a client-centric experience and meeting personal sales expectations.
- Maintain a professional and impeccably clean salon environment.
- Establishes clear goals and objectives for Team Members.
- Provides coaching, training, and feedback to improve Team Members’ daily performance.
- Generate sales reports, maintain inventory, and assist with other Salon Director functions.
- Assist the Salon Director in controlling top line revenue and expenses.
- Help to maintain proper staffing levels to ensure maximum productivity and excellent customer service while also controlling labor costs.
- Ability to work nights & weekends.
- Ability to work a 5-day workweek with approximately 35 to 40 hours per week.
- Management and/or Sales experience required.
- Beauty Industry and/or Customer Service experience preferred.
- Basic Computer skills (ability to use Word, Excel, and Outlook)
- Ability to manage effectively in a fast-paced environment, managing multiple situations simultaneously.
- Knowledge of client service techniques and operational practices.
- Problem-solving and organizational/planning skills.
- Strong leaderships skills, with the ability to coach and mentor.
- Team building skills.
- Ability to prioritize and delegate.
- Ability to stand and walk for long periods of time.
- Ability to bend at the waist to clean tanning equipment.
- Ability to lift or assist in lifting items and heavy boxes.
- Ability to bend down to pick up trash, towels, etc. from the floors.
- Ability to perform salon cleaning functions including dusting, sweeping, mopping, scrubbing, etc.
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