QA Engineer (Remote)

About The Company
KnowBe4 is a global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to enhance their cybersecurity defenses through innovative solutions. With a history spanning more than 15 years, the company has established itself as a pioneer in AI-powered security training and risk intelligence. Since 2016, KnowBe4 has integrated advanced artificial intelligence technologies into its platform, offering continuous risk assessment, technical defenses, and personalized training modules designed to foster strong security cultures within organizations. The company's mission extends beyond cybersecurity, emphasizing the importance of environmental sustainability and collective resilience. By protecting people, data, and the planet, KnowBe4 aims to create a safer, more sustainable digital environment for all stakeholders.
About The Role
As a QA Engineer supporting MIS teams at KnowBe4, you will play a critical role in ensuring the quality and reliability of a diverse array of business systems, including SaaS platforms such as NetSuite, Salesforce, and Workday, as well as internally developed applications and hosted solutions. This position requires a proactive self-starter who can quickly adapt to new systems and requirements, including specialized testing for AI systems and Large Language Models (LLMs). Your responsibilities will encompass designing comprehensive test strategies, executing manual and automated tests, and collaborating closely with development and business teams to maintain high-quality standards. This role offers an exciting opportunity to work at the forefront of AI and cybersecurity, contributing to the development and validation of cutting-edge solutions that support organizational security and operational efficiency.
Qualifications

• Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent work experience
• Minimum of 3 years of experience in software quality assurance
• Hands-on experience with manual and automated testing methodologies across SaaS platforms such as NetSuite, Salesforce, and Workday
• Proficiency in test automation frameworks (experience with Copado Robotic Testing is a plus)
• Working knowledge of programming/query languages including SOQL, SQL, Java, and Python
• Experience with API testing tools like Postman
• Familiarity with Jira for requirement management and bug tracking
• Understanding of CI/CD pipelines and cloud platforms such as AWS and Azure
• Knowledge of testing approaches for AI systems, especially for evaluating LLM outputs for accuracy and alignment with requirements
• Experience with database testing and data integration validation
• Familiarity with workflow automation tools like UiPath and Work-Relay (a plus)
• Understanding of security testing principles and best practices
• Exceptional attention to detail, analytical, and problem-solving skills
• Strong communication skills and ability to thrive in a fast-paced, collaborative environment
• Self-motivated with the ability to quickly learn new systems and technologies with minimal supervision

Responsibilities

• Develop and implement comprehensive test strategies and detailed test plans for MIS systems and projects
• Create and maintain test cases for new features, enhancements, and system integrations
• Ensure adherence to QA best practices and standards across all platforms
• Perform manual testing, including functional, regression, integration, and user acceptance testing
• Conduct specialized testing of AI systems, including LLMs, to evaluate output accuracy, consistency, and business alignment
• Design, develop, and maintain automated test scripts to support various applications and improve testing efficiency
• Identify, document, and track software defects using appropriate tools, providing clear reproduction steps and evidence
• Collaborate with development teams for timely resolution of issues and perform root cause analysis on critical bugs
• Test system integrations to ensure data consistency, flow, and functionality across multiple platforms
• Verify end-to-end business processes spanning multiple systems for seamless operation
• Prepare detailed test reports and quality metrics for stakeholders
• Maintain up-to-date documentation, including test cases, procedures, and test plans aligned with business requirements
• Participate in agile ceremonies such as sprint planning, daily stand-ups, backlog refinement, and retrospectives
• Propose process improvements to enhance testing effectiveness and efficiency
• Stay current with the latest QA methodologies, tools, and best practices to continuously improve testing processes

Benefits

• Competitive salary ranging from $90,000 to $105,000, commensurate with experience and skills
• Company-wide bonuses based on monthly sales targets
• Employee referral bonuses and adoption assistance
• Tuition reimbursement and certification reimbursement programs
• Bonuses for certification completion and professional development
• Modern, high-tech, and collaborative work environment
• Opportunities for career growth and skill development in a cutting-edge industry
• Comprehensive health and wellness benefits (details available on company website)

Equal Opportunity
KnowBe4 is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic protected by applicable law. We encourage candidates from diverse backgrounds to apply.