Business Development Center Agent

Indianapolis, INOnsiteFull Time$17–$20 /hrPosted 26 days ago

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Required skills

call center
contact center
high call volume
performance targets
CRM systems
phone software
office tools
outbound calls
appointment scheduling
customer experience

Nice to have

bilingual

Role summary

Superior Auto is seeking a full-time Business Development Center (BDC) Agent for their new BDC in Indianapolis, IN. This role involves being the first point of contact for customers via phone, text, and email, making outbound calls for pre-qualification and appointment scheduling, and collaborating with over 70 locations. The ideal candidate has 2+ years of call center experience, is a confident and organized communicator, and is tech-savvy with CRM systems and office tools. Compensation includes a base hourly rate of $17-$20 plus monthly performance bonuses. The position offers a steady schedule with no late nights or Sundays, birthday PTO, and growth opportunities within a new department.

Business Development Center (BDC) Agent

Location: Indianapolis, IN – Castleton Area
Position Type: Full-Time
Compensation: $17–$20/hour + up to $500/month in bonuses

Ready to help people while building your career? Let’s get you on our team.

At Superior Auto, we don’t just sell cars—we change lives. Since 1975, we’ve helped thousands of customers across the Midwest get back on the road with reliable vehicles and second chances. With 70 locations and counting, we’re growing fast—and so can you.

We’re launching our new Business Development Center (BDC) in a modern office on Indy’s Northeast side. If you want a fresh opportunity in a fresh space, this is it.

Why You’ll Love It Here

Solid pay with bonuses — $17–$20/hr base plus up to $500/month in performance bonuses.
No late nights, no Sundays — You’ll have time for life outside of work.
Steady schedule — Five-day workweek, alternating Saturdays with a weekday off.
Birthday PTO plus health, vision, dental, and more.
Growth opportunity — Be part of a new department where you can help shape the future.

What You’ll Do

Be the first point of contact for customers by phone, text, and email — responding quickly, professionally, and with empathy.
Make outbound calls to assist customers with pre-qualification and appointment scheduling.
Work closely with our 70+ locations to deliver a smooth and positive customer experience.
Stay current on our vehicle inventory to provide accurate recommendations.

What We’re Looking For

2+ years of call center or contact center experience — you know how to manage high call volume, stay focused, and hit performance targets.
Confident communicator — clear, professional, and friendly in both speech and writing.
Organized and detail-oriented — able to manage multiple tasks and systems at once.
Tech-savvy — comfortable using CRM systems, phone software, and basic office tools.
Bonus points if you’re bilingual.

Ready to make a difference? Apply today.

At Superior Auto, we believe in people over profit. Your work helps customers move forward—and we’ll support you every step of the way.

Superior Auto is an Equal Opportunity Employer.

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