Patient Service Representative
Required skills
- High School Diploma
- GED
- customer service
- organized
- team player
- self-motivated
- goal driven
Role summary
The Patient Service Representative handles inbound and outbound calls, promoting business processes and providing excellent patient care for vision correction services. Responsibilities include addressing patient inquiries about scheduling, services, insurance, and payments, gathering patient information, managing patient recalls, and counseling patients on procedures and billing. The role requires a high school diploma, 2+ years of customer service experience in a fast-paced setting, strong communication, organization, teamwork, and self-motivation.
Accessibility Note:
Surgery Partners is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is the Company’s policy not to discriminate against any qualified people or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, the Company will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made the Company aware of his/her disability, unless doing so would cause an undue hardship to the Company. If you are an applicant and need a reasonable accommodation when applying for job opportunities within the Company or request a reasonable accommodation to utilize the Company’s online employment application, please contact talentacquisition@surgerypartners.com
JOB TITLE: Patient Service Representative
POSITION SUMMARY:
The Patient Service Representative handles inbound and outbound calls in a timely and effective manner. The position will promote the business processes and support a standard of excellent patient care relating to innovative and superior vision correction care
ESSENTIAL DUITIES AND RESPONSIBILITIES:
The essential functions include, but are not limited to the following:
MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES):
Benefits:
Equal Employment Opportunity & Work Force Diversity
Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.
Surgery Partners conducts pre-employment screenings including but not limited to criminal background checks and drug testing.
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