IAD Operations Control Center Specialist

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary 

The Operations Control Center (OCC) Specialist serves as the station’s OCC representative who manages daily tasks related to flight service capture, manpower planning & both internal and external communication The Specialist communicates with our airline customers, airport authorities and central planning team as well as the station management team. Specialists are expected to proactively manage the allocation of manpower to ensure our operational and financial KPIs are met.

The expected pay rate is $24.00/hour. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays. 

Your activities

• Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft, and equipment damage
• Produce daily KPI reports and conduct daily briefing with station management team.
• Provide accurate and timely updates on flight information in various systems for billing, capturing flight information, irregularity information and tracking performance.
• Handle all operational incoming and outgoing messages regarding flight times, load information, special services required, and regulatory information provided by our customers.
• Handle all staff incoming and outgoing messages (sick calls, injuries, operational challenges)
• Be first point of contact for all Customer Airlines and departmental representatives.
• Prompt reaction to situations, changes to Customer Airline schedules and accurate recording and communication to all departments.
• Proactive dissemination of information to Regional Resource Analysts with respect operational changes and local challenges.
• Consistent and accurate utilization of company tools, an OCC specialist navigates an average of 7-8 applications to capture service data, quality data and allocate resources.

Your profile

• At least 1 year of operational experience, bachelor’s degree Preferred
• Good working knowledge of the issues involved in managing a labor-intensive workforce.
• Excellent planning and communication skills.
• Evidence of good level of people and operational management skills including leadership, resource management, planning, negotiation, communication, financial and HR skills.
• Good working knowledge of the statutory and procedural obligations of the business including health and safety, employment and security issues.
• Ability to quickly and accurately assess situations and instigate corrective action.
• Flexibility to work on various shifts – Days, Evenings, Nights, Weekends and Holiday periods in line with business demand and operational requirements.
• Strong verbal communication, interpersonal and relationship-building skills.
• Strong computer skills and proficiency with Microsoft Word, PowerPoint, and Excel.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus

What we offer 

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Visit our website at https://careers.swissport.com to learn more about Life at Swissport. 

Join Swissport today and be part of a team that connects the world of aviation!