Customer Service Resupply Specialist (10:30am-7:00pm CST)
Required skills
- DME
- resupply operations
- intake
- routing
- claims
- billing
- patient support
- eligibility requirements
- order processing
- compliance
Nice to have
- kindness
- continuous improvement
- detail-oriented
- tech-savvy
Role summary
Synapse Health is seeking a Customer Service Resupply Specialist for their Brentwood, TN office. This role ensures patients meet eligibility requirements and resupply orders are processed accurately and efficiently, adhering to regulatory standards. The Specialist will complete intake, qualification, and order processing, review documentation, identify discrepancies, and assist with operational reporting. The position requires 2+ years of experience in healthcare or DME, proficiency in Microsoft Office, strong communication, analytical, and problem-solving skills, and a commitment to excellent customer service. The role involves working onsite in Brentwood, TN, with flexible hours between 8:00 a.m. and 8:00 p.m. EST, and potential on-call rotation.
Who We Are:
Synapse exists to make DME simpler and more connected for everyone involved, from patients and providers to health plans and suppliers. Through our technology platform, we make sure patients receive the right product, at the right time, in the right amount. We've reached real scale, but there's still a lot left to build, which means the work here has visible impact, not incremental polish.
In this role, you're the direct connection between patients, providers, and health plans, and the impact is tangible and immediate. Your input shapes how things run day to day, and from first touch to delivery, you'll help earn the trust of every patient we serve.
Since 2016, with decades of industry and leadership experience, we've delivered tech-based solutions that help our partners to modernize operations, improve coordination, and reduce administrative burdens. By taking on operational and financial complexity, we're redefining how DME works for providers, prescribers, and patients. We are proud to offer work that matters, on a mission that matters.
Learn more at SynapseHealth.com and on Synapse Health’s LinkedIn.
What We Need:
The Specialist, Resupply plays a key role in supporting the day-to-day execution of Synapse Health’s resupply operations. This role ensures that patients meet eligibility requirements, and that resupply orders are processed accurately, efficiently, and in compliance with regulatory and organizational standards.
As a process-driven contributor, you bring strong organizational skills, attention to detail, and a commitment to operational accuracy. You collaborate closely with internal teams to maintain smooth workflows, support performance targets, and deliver a consistent, high-quality experience for patients, providers, and vendor partners.
This position is fully onsite in the Synapse Health office in Brentwood, TN (37027)
What You Will Do:
What You Have:
At Synapse Health, we’ve intentionally built a culture rooted in kindness, collaboration, and creativity, qualities we consider essential for every team member. Additional requirements include:
What Sets You Apart:
Compensation:
The pay range for this position is $17 – $21 per hour. This range reflects the anticipated compensation at the time of posting. Final compensation will be based on factors such as relevant experience, demonstrated skills, internal equity, and prevailing market conditions. Compensation discussions are encouraged throughout the hiring process.
What Sets Us Apart:
Work is a part of life, but at Synapse Health, we believe it should be meaningful and enjoyable. We’re committed to helping our team members thrive personally and professionally, which is why our benefits include:
Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Synapse Health, Inc. will never request personal or sensitive information during the recruitment process. Please see our Careers page for more information on how to protect yourself from scammers and to learn more about our recruitment process.
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