Partner Success Lead, Canada
Required skills
- customer success
- implementation management
- technical account management
- enterprise consulting
- customer-facing role
- enterprise customers
- software implementations
- adoption
- senior leaders
- program management
Nice to have
- global systems integrators
- consulting firms
- Deloitte
- KPMG
- HR technology
- compensation
Role summary
Syndio is seeking a Partner Success Lead for Canada, based in Toronto. This role focuses on growing the Canadian customer base by ensuring successful implementation, adoption, and value realization of Syndio's software. You will act as a trusted advisor, coordinating with customers, Syndio's internal teams, and services partners like Deloitte and KPMG. Key responsibilities include understanding customer goals, managing complex implementations, driving adoption, making customer value measurable, and resolving issues. The role requires strong relationship management, program management, and technical fluency. Success will be measured by successful deployments, product adoption, customer satisfaction, and business outcomes. The ideal candidate has 5+ years of experience in customer success, implementation management, or a related customer-facing role, with experience guiding enterprise customers through software implementations and change management. Preferred experience includes working with global systems integrators, HR technology, and AI tools.
Do you want to empower organizations to build smarter compensation strategies while ensuring fair pay for all employees?
Syndio is the leading pay governance and compensation intelligence platform. We help organizations make better pay decisions at every stage of the compensation lifecycle, from leveling and offers to promotions and merit. Our platform gives HR, compensation, and finance leaders the data and decision support they need to govern pay fairly, compliantly, and with confidence. We partner with many of the world’s most recognized and respected enterprises, helping them implement leading-edge compensation solutions with expert guidance and analyzing pay for over 10 million employees across the world.
Join us in our mission to help companies make smarter pay decisions they can trust!
About the roleAs Syndio’s Partner Success Lead, Canada, you’ll play a central role in helping grow our Canadian customer base successfully implement, adopt and get lasting value from our software.
Based in Toronto, you’ll be a trusted advisor to customers and a key connection between their teams, Syndio and services partners including Deloitte and KPMG. You’ll develop a deep understanding of each customer’s goals, bring the right people together and guide the work from initial onboarding through deployment and ongoing adoption.
You’ll combine strong relationship management with the ability to coordinate complex implementations. That means establishing clear plans, managing expectations, identifying risks early and making sure commitments translate into action. You’ll work closely with Syndio’s implementation and technical teams, who deliver the configuration and technical work, while keeping the overall customer experience connected and moving forward.
You’ll also help shape how Syndio serves Canadian organizations as we grow. The insights you gather will inform our product priorities, partner delivery approach and customer success practices.
Success is measured through successful deployments, product adoption, customer satisfaction and measurable business outcomes.
Why this job is excitingThe interview overview
Below you'll find an outline of the interview plan for our Partner Success Lead position. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.
At Syndio, we're building a diverse team that values candor, curiosity, and community. If you share these values and are interested in joining us, we'd love to talk with you even if you don't 100% meet the "about you" listed here. We don't expect anyone to have all the answers, as long as you're willing to learn and grow with us.
Syndio is an Equal Opportunity Employer. We are building an inclusive and collaborative workplace as we grow, and we welcome team members regardless of gender/identity, sexual orientation, race or cultural background, religion, physical disability and age.
