Customer Care Supervisor
Required skills
- customer inquiries
- account updates
- transactions
- phone
- customer concerns
- professional manner
- 5-Star Reviews
- ServiceTitan Task Manager
- background check
Nice to have
- plumbing
- HVAC
- electrical
- home services
- ServiceTitan
- Microsoft Teams
Role summary
T3 Services Group is seeking a Customer Care Advocate to deliver excellent customer experiences. This role involves handling customer inquiries, resolving concerns, and acting as a liaison between customers and the company. Responsibilities include managing customer accounts, responding via phone and email, maintaining customer review reporting, creating trend reports for leadership, and escalating issues as needed. The ideal candidate has a minimum of 3 years of customer service experience, strong communication and computer skills (Microsoft Word, Excel), and the ability to type at least 40 WPM accurately. Experience in the home services industry is a plus.
Ready to take your career to the next level? Don’t let your future swirl down the drain, apply today and join the best in the business with T3 Services Group
The Good Stuff:
- Medical, Dental, Vision & Pet Insurance
- 401(k) with 4% company match
- PTO, Paid Holidays & Paid Wellness Time
- Employee Discounts
- Continuous Training and Career Development
About the Role:
The Customer Care Advocate is responsible for delivering a great customer experience while representing the T3 brand and culture at all times. This person serves as a liaison between customers and the company, helping resolve concerns, answer questions, and ensure every interaction is handled with professionalism and urgency.
This role will work closely with customers, managers, technicians, and vendors to identify trends, resolve issues, and improve the overall customer experience.
Job Duties:
- Handle customer inquiries, account updates, and transactions accurately and in a timely manner
- Respond to customers, vendors, managers, technicians, and third parties primarily by phone, with some email communication
- Resolve customer concerns on the first call whenever possible
- Deliver 5-star service while handling customer issues in a professional manner
- Monitor and track 5-Star Reviews for weekly technician bonus programs
- Maintain customer review reporting and respond to review comments
- Create reports, identify trends, and provide updates to leadership
- Monitor and update customer concerns in ServiceTitan Task Manager
- Escalate unresolved customer or billing concerns when needed
- Participate in company meetings and training opportunities
- Recommend process improvements to help prevent future customer issues
What You Need:
- High School Diploma or GED preferred
- Minimum of 3 years of customer service experience
- Experience in plumbing, HVAC, electrical, or home services is helpful but not required
- Strong communication, problem-solving, and organizational skills
- Comfortable working in a fast-paced environment and handling multiple priorities
- Strong computer skills, especially with Microsoft Word and Excel
- Ability to type at least 40 WPM accurately
- Experience with MS Office, ServiceTitan, and Microsoft Teams is preferred
- Experience creating reports or analyzing trends is a plus
- Must be able to pass a background check
Originally posted on Himalayas
