Financial Assistant Specialist
Required skills
- Financial Assistance
- Managed Care
- Medicaid
- Medicaid Disability
- Medicare
- Healthcare Marketplace Insurance
- HCHCP
- Health Care Responsibility Act
- HCRA
- Victims of Crime
Nice to have
- PCIP
- Healthcare Exchange
- Patient Access processes
Role summary
The Financial Assistance Specialist is responsible for assisting patients in securing funding for healthcare services, particularly for unfunded or underfunded individuals. This role requires extensive knowledge of various healthcare insurance programs including Managed Care, Medicaid, Medicare, and specific local programs. The specialist will manage the submission and tracking of applications to completion, ensuring compliance with regulations and hospital values. Key skills include customer service, time management, organizational abilities, and the capacity to handle sensitive financial and medical information with discretion. The position also involves analyzing patient responsibility and identifying appropriate medical coverage.
The Financial Assistance Specialist position requires extensive knowledge of Managed Care, Medicaid,
Medicaid Disability, Medicare, Healthcare Marketplace Insurance, Hillsborough County Health Care
Program (HCHCP), Health Care Responsibility Act (HCRA) and Victims of Crime, as well as having
expertise in Customer Service and exceptional time management and organizational skills. The Financial
Assistance Specialist works diligently to fund the unfunded/underfunded patients and/or consumers. The
Financial Assistance Specialist will submit, track and follow Medicaid, HCHCP, and HCRA applications to
completion, until a denial or an approval is received. Responsible for performing all job duties in
accordance with mission, vision and values of Tampa General Hospital.
Must have a minimum of two years Financial Assistance, Patient Access, or Patient Accounting
experience.
• Knowledge of Medicaid, Medicare, Medicaid Disability, Hillsborough County Health Care Program
(HCHCP), Victims of Crime, PCIP, and Healthcare Exchange preferred.
• Knowledge of Patient Access processes.
• Proficient with word processing, data bases, spreadsheets and EMR platforms and applications.
• Knowledge of CMS, TJC, AHCA regulations as pertaining to hospital registration.
• Knowledge of the structure and content of the English language including the
• meaning and spelling of words, rules of composition, and grammar.
• Ability to communicate effectively in both oral and written form.
• Ability to handle difficult and stressful situations with professional composure.
• Skill in collecting personal financial and medical information.
• Ability to process and handle confidential information with discretion.
• Knowledge of Financial Assistance/Charity processes
• Ability to analyze, organize and prioritize work while meeting multiple deadlines.
• Ability to recognize appropriate medical coverage order
• Ability to identify and/or calculate patient responsibility (copays, deductible, out-of-pocket
maximums, co-insurance)
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