Senior Process Improvement (PI) Specialist - Performance Excellence (Days)
Required skills
- Process Improvement
- Lean Six Sigma
- MS Visio
- process models
- client staff
- project goals
- objectives
- team members
- oral
- written
Nice to have
- healthcare operations
- Healthcare Analytics
- CMS reported metrics
- HEDIS
- PQRS
- NHSN
Role summary
The Senior Process Improvement (PI) Specialist - Performance Excellence role focuses on leading business improvement projects to enhance customer and business value within enterprise-wide organizational structures. This position requires strong collaboration, communication, and stakeholder management skills, with a focus on meeting project deadlines, mitigating risks, and informing leadership. Key responsibilities include developing process models in MS Visio, creating change management materials, and defining project goals. Experience in healthcare operations and analytics is preferred, along with a Master's degree and six years of related experience. A Lean Six Sigma Black Belt certification is also preferred.
Lead the delivery of business improvement projects to enable improvements in customer and business value. Collaborate with team members who work across enterprise-wide organizational structures. Provide frequent communication about projects to stakeholders, departments, and management to ensure projects deadlines are met, issues are identified and mitigated, and leaders are informed of any risks
Required Knowledge & Skills
Education: Master's Degree (Preferred)
Experience: Six years of related experience. Requires advanced knowledge in highly specialized systems and procedures.
Licenses and Certifications
NONE REQUIRED
Qualifications
*Lean Six Sigma Black Belt (Preferred)
*Six or more years of process improvement experience. Experience in healthcare operations preferred.
*Exceptional oral and written communication, organizational and presentation skills.
*Experience in interacting with client staff and leadership in the development of processes, frameworks, communications, training, and change management materials
*Experience interacting with Project leadership to define project goals, objectives, purpose, and then executing on defined requirements
*Direct experience with developing process models in MS Visio
*Experience working as a part of a team to achieve client-driven objectives and requirements
*Ability to work independently or in a team, set priorities and meet deadlines.
*Knowledge of healthcare analytics and CMS reported metrics (HEDIS, PQRS, NHSN,... ) a plus.
*Demonstrated desire to learn new skills and drive changes in a positive spirit of cooperation and collaboration
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