Specialist II, Business Services

Job Summary:

This role is responsible performing processes to maintain student accounts, while supporting other office tasks. This position may be responsible for collections, payment plans, refunds, contract billings, 1098T, cashiering duties, student sponsored billing, and student payroll.

Primary Duties and Responsibilities:

Essential Performance Requirements*
⦁ Manages all HigherOne customer service-related issues and assists students, faculty, and staff in person, by telephone, or by email
⦁ Processes payments, balances cash drawers, prepares bank deposits, and processes petty cash and miscellaneous deposits
⦁ Processes and invoices third party sponsorships for student accounts and corporate services; receipts payment and maintains records
⦁ Ensures accurate allocation of military tuition benefits to student accounts and return of funds to Veterans Affairs
⦁ Analyzes and processes student account balances and refunds and corresponds with payment plan company and collection agencies in order to maintain current and past tuition and miscellaneous accounts
⦁ Verifies and posts details of business transactions, such as returned checks, funds received and disbursed
⦁ Prepares vouchers, invoices, account statements, requisitions, reports, spreadsheets, and other records
⦁ Oversees student worker hiring process and time entry and distributes employee timecards and paychecks
⦁ Maintains lost and found items and campus key inventory; distributes and receives keys from faculty, staff, and administrators
⦁ Handles vending machine service issues and refunds
⦁ Orders and stocks supplies for office as necessary

Service Excellence
⦁ Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
⦁ Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
⦁ Supports the mission, values, goals, and principles of the College

Supervision
Works under the general supervision of the assigned department leader

*Performs Other Related Tasks as Required

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Required Minimum Qualifications:

⦁ High School diploma or GED
⦁ Three (3) years of working experience related to the Essential Performance Requirements

Preferred Qualifications:

⦁ Associate’s degree or 60+ college credit hours
⦁ At least one (1) year's working experience in a college or university setting related to the Essential Performance Requirements
⦁ At least one (1) year's working experience in a face-to-face and phone/live-chat customer service position

Knowledge, Skills and Abilities:

⦁ Skilled in excellent customer service and interpersonal relationships
⦁ Skilled using computer applications and enterprise systems, including word processing, spreadsheet, and presentation software
⦁ Ability to work effectively in a collaborative environment
⦁ Ability to analyze financial data and provide sound recommendations based on policy, procedure, practice, and existing regulations
⦁ Ability to handle large amounts of money and records accurately

Physical Demands and Work Environment:

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet.

Accommodation/EEO Statement:

Tarrant County College is committed to providing equal access to its employment process. Reasonable accommodations are available to qualified applicants who need an accommodation to participate in the application, interview, assessment, or selection process. To request an accommodation, contact The Office of Human Resources via email at HRemployeerelations@tccd.edu.