Supplemental Instruction Specialist II

Job Summary:

This role provides front-line customer service to students, employees, and the public at the College. The incumbent is responsible for cross-training in multiple areas to be able to assist with clerical, customer service, learning lab, library, and other professional duties throughout the Learning Commons. The incumbent performs instructional tasks in a laboratory setting; and assists students through tutoring and teaching. Employees at this level are also responsible for performing more advanced tasks.

Primary Duties and Responsibilities:

Essential Performance Requirements*
⦁ Works under limited supervision based upon knowledge of learning commons policies and procedures
⦁ Provides excellent customer service for patrons of the Learning Commons
⦁ Works at the Concierge Desk to greet patrons and direct them to the Learning Commons' various service offerings, as needed
⦁ Assists with creating and implementing training for Learning Commons staff
⦁ Assists and supervises student workers in efficiently working the Learning Commons
⦁ Plans, prepares, and develops various teaching aids and materials
⦁ Provides students with appropriate handouts and educational materials as needed
⦁ Assists with program bids and purchase orders, program recordkeeping, and advisory committee minutes

The duties and responsibilities below will vary depending on where the incumbent will be located

Library
⦁ Answers moderately complex library questions and refers questions to a librarian when appropriate
⦁ Locates materials including databases/electronic resources for students and faculty
⦁ Provides check-in and check-out services as well as properly shelving library materials

Learning Support
⦁ Updates and maintains maker space hardware and software, which may include but is not limited to 3D printers, microscopes, iPads, AV equipment, tracking software, calculators, and graphic design/video editing software
⦁ Teaches basic certification, safety, and training courses covering all lab equipment
⦁ Assists students, individually or in groups, with lesson assignments to present or reinforce learning concepts

Service Excellence
⦁ Participates on behalf of the College in external community organizations and associations
⦁ Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
⦁ Completes all required training and professional development sessions sponsored through the Tarrant County College (TCC) Institute
⦁ Supports the mission, values, goals, and principles of the College

Supervision
Works under the general supervision of the assigned campus leader

*Performs Other Related Tasks as Required

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Required Minimum Qualifications:

⦁ Associates degree or 60 college hours and one (1) year of working experience related to the Essential Performance, or any equivalent combination of education and work-related experience

Preferred Qualifications:

⦁ Bachelor's degree
⦁ At least one (1) year's working experience planning and leading online or in-person interactive presentations
⦁ At least one (1) year's working experience with data collection or data analysis using spreadsheets or other technology-based tools

Knowledge, Skills and Abilities:

⦁ Skilled in excellent customer service and interpersonal relationships
⦁ Ability to work effectively in a collaborative environment
⦁ Ability to think critically to effectively solve and communicate problems in a fast-paced environment where the demands for work are varied, and unpredictable in scope and volume
⦁ Ability to analyze data and provide sound recommendations based on policy, procedure, practice, and existing regulations
⦁ Ability to use computer applications and enterprise systems, including proficiency with word processing, spreadsheet, and presentation software

Physical Demands and Work Environment:

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet.

Accommodation/EEO Statement:

Tarrant County College is committed to providing equal access to its employment process. Reasonable accommodations are available to qualified applicants who need an accommodation to participate in the application, interview, assessment, or selection process. To request an accommodation, contact The Office of Human Resources via email at HRemployeerelations@tccd.edu.